- Feb 16, 2009
I ordered some parts online last night and went to pick them up today and got to stand at the counter for awhile. I had 5 online orders due to using the coupon codes and maxing my savings. The counter guy asked me why i did 5 orders why not just one..I gave up on explaining a long time ago and just went with "I will try to do better next time". So while standing there I got to see a real 'expert' in action on the next register...this was only a span of about 30 mins or so. First lady puts up a bottle of Techron Complete Fuel System Treatment. He asks "what do you need that for"..she goes on to tell him that her gas mileage isnt so good..so he goes and gets a can of Seafoam. He goes on to explain that this is the best stuff that they have and that her gas mileage will go up if she pours this in the tank. She doesnt go for it..so he puts it on a shelf behind the counter and tells her that it will be there waiting on her when the techron doesnt work...wow. Next customer another woman puts 5 quarts of 5w30 pennzoil and a Fram filter on the counter..He then asks her what vehicle she is doing the oil change in..she tells him a chevy cobalt..he then asks how many miles and she says over 100000. He then goes to explain that she needs 10w30 because its over 100000 miles and she should also use lucas and he then advised to use purolator because thats the same as the manufacturer uses..so he wins on this one...they go and get 10w30..a bottle of lucas additive and a purolator filter. From what i could tell the company made maybe a few dollars extra on his wisdom..but lost some time for his wage and he didnt answer the phone at all..my guy did. My guy landed 4 calls in my 45 minute pick time. I got to hear him dang near fix 2 of the cars he was on the phone with telling them what to do and what not. I normally shop at NAPA...its no frills there cut and dry and the guys are friendly but not pushy.. the phone calls are usually limited to how much the part is, and if they have it or not.. Why do advance and autozone guys need to go the extra mile and fix the cars on the phone or pass on their high school shop class knowledge?? Why isnt my order ever picked when i buy something online? Oh i forgot one more thing.. I ordered a water pump at 10PM last night online and they sold it at 11PM today..it was the only one they had. He explained that customers coming in the door have priority over the online guys. So i had to drive about 10 miles to get the pump at another store. yay. Well i wrote this out of humor.. I saved about $200 with my 5 $40 off coupons. So i cant really complain except that its a hassle to do everything online because technically i may as well have walked into the store because my order wasnt picked and its honestly harder for them to do the processing. I want a card like a Kroger Card or Sams Club where I get my parts..swipe my card and get $40 off $100.. but im no "Expert"..