Tonight I had a 2020 Durango 5.7 Hemi rental with 18,000 hard hard hard miles. I had it for about two hours before I took it back, and got a different unit.
I'll just list the issues that I discovered in two hours.
Warped brake rotors.
Burnt out turn signal.
Had that classic smell of coolant leaking somewhere onto a hot engine.
One mismatched tire in the wrong size.... a Duro Frontier with all terrain tread. Of course, on an AWD vehicle.
Last oil change recorded at 6,500 miles (current mileage at 18,000)
Front bumper cover was "popped" out on both sides, near the headlights
Filthy dirty inside and out... trash inside the car from the previous renter(s), including a condom.
Average mpg reading was at 14.3... yikes. Definitely "rode hard and put away wet".
I'm headed to Branson, MO tomorrow... but not in a Durango 5.7 Hemi.
Took it back to National, and got a different vehicle. One that had more miles, but was many times cleaner, and was from the National fleet. One lesson learned for me was to not rent a car without a flashlight. But I'd never been burned this way by National before.
I was done and had decided that it was going back when I put it inside my garage and smelled the coolant... and that was before I had spotted the condom. Was told by National that the Enterprise location on the other side of town had unloaded the Durango Hemi on them yesterday, and had told them that it was clean and ready to rent. Enterprise had "swapped" it for a 15 passenger van. Was not surprised at all, that this had come from out of the Enterprise fleet, in this condition. That made sense, as it had an Enterprise key tag. I let them know that they need to figure out a way to send it back to them ASAP, as it needs to be taken out of service and sent to the Dodge dealer for repairs.
I raised heck with the corporate National corporate office for wasting my time in this way. I'm supposed to get a call back from the District Manager tomorrow.
I'll just list the issues that I discovered in two hours.
Warped brake rotors.
Burnt out turn signal.
Had that classic smell of coolant leaking somewhere onto a hot engine.
One mismatched tire in the wrong size.... a Duro Frontier with all terrain tread. Of course, on an AWD vehicle.
Last oil change recorded at 6,500 miles (current mileage at 18,000)
Front bumper cover was "popped" out on both sides, near the headlights
Filthy dirty inside and out... trash inside the car from the previous renter(s), including a condom.
Average mpg reading was at 14.3... yikes. Definitely "rode hard and put away wet".
I'm headed to Branson, MO tomorrow... but not in a Durango 5.7 Hemi.
Took it back to National, and got a different vehicle. One that had more miles, but was many times cleaner, and was from the National fleet. One lesson learned for me was to not rent a car without a flashlight. But I'd never been burned this way by National before.
I was done and had decided that it was going back when I put it inside my garage and smelled the coolant... and that was before I had spotted the condom. Was told by National that the Enterprise location on the other side of town had unloaded the Durango Hemi on them yesterday, and had told them that it was clean and ready to rent. Enterprise had "swapped" it for a 15 passenger van. Was not surprised at all, that this had come from out of the Enterprise fleet, in this condition. That made sense, as it had an Enterprise key tag. I let them know that they need to figure out a way to send it back to them ASAP, as it needs to be taken out of service and sent to the Dodge dealer for repairs.
I raised heck with the corporate National corporate office for wasting my time in this way. I'm supposed to get a call back from the District Manager tomorrow.
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