People always pull a way for discount and it is typically people with more money not less.
Sounds like the places are poor at implementing it so she gets it.
This is isolated with 2021 only certain VW with over the air updates.
Personally as tech person I would only pay dealer to perform because they own the issue of no update.
Around 140k dealer replaced quickly the ignition wiring harness (under 2hrs) under some warranty.
At 210k water pump failed and mechanic ended up with misfire post repair wife encountered once driving around 200k but went away.
Mechanic pulled apart intake again and found none of the ignition...
I used to camp with small 4x8 trailer neighbor had used . It could haul all gear , bikes etc and plastic bins. We could use 3rd row for people in our Pilot and MDX. He passed and trailer went with his estate.