I was raised with morals, treat people right, dont screw people over, etc and lately working at Napa has tested this. I work at a Napa that is owned by a local family, they have 5 stores. We have more than just auto parts and the local people go into an uproar if we dont carry what they need. A guy came in recently for a raincoat which I thought was ridiculous, I wouldnt even think of going to a Napa for that but lo and behold we have them. Ill just give a few examples of my experience there the past few weeks.
Guy comes in for a starter, my manager says his famous line, “no we dont have it but we can get it”. He then goes on Amazon, orders it and marks it up 30%. He says its business, I say its wrong. I cant with a good conscience do that to someone
Guy comes in says he wants motorcraft 15W40. Again “we dont have it but we can get it” this oil is $25 per jug at Walmart. Manager sends me to the local ford dealer to get 3 jugs at $35 each, and sells it to the guy for $38 each. This is a case of the customer being misinformed that it can be had elsewhere for cheaper and also getting screwed in my opinion. Again I couldnt sell the guy this oil without feeling bad.
And lastly, a guy called today he said “can you get a starter for a briggs and stratton lawnmower?” Didnt say what kind, what model etc I said well bring the starter Ill match the numbers. He said cant you tell by the number of teeth? I said no he said nevermind got mad and hung up. I told my manager, he sided with me and said what they think were magicians? The public thinks we can solve the worlds problems and if we dont carry a part they need, god forbid.
I hope Im not wrong here, what Im saying is dont drink the koolaid. There are better and less expensive ways to get parts. Napa is way overpriced. While I do like to shop local when I can, I quote one of my best friends when we were talking about living in this expensive world.
“Before I support local, Im gonna shop online and support my wallet” I cant blame him for that, I try to save where I can when I can. Just a lil rant for today.
Guy comes in for a starter, my manager says his famous line, “no we dont have it but we can get it”. He then goes on Amazon, orders it and marks it up 30%. He says its business, I say its wrong. I cant with a good conscience do that to someone
Guy comes in says he wants motorcraft 15W40. Again “we dont have it but we can get it” this oil is $25 per jug at Walmart. Manager sends me to the local ford dealer to get 3 jugs at $35 each, and sells it to the guy for $38 each. This is a case of the customer being misinformed that it can be had elsewhere for cheaper and also getting screwed in my opinion. Again I couldnt sell the guy this oil without feeling bad.
And lastly, a guy called today he said “can you get a starter for a briggs and stratton lawnmower?” Didnt say what kind, what model etc I said well bring the starter Ill match the numbers. He said cant you tell by the number of teeth? I said no he said nevermind got mad and hung up. I told my manager, he sided with me and said what they think were magicians? The public thinks we can solve the worlds problems and if we dont carry a part they need, god forbid.
I hope Im not wrong here, what Im saying is dont drink the koolaid. There are better and less expensive ways to get parts. Napa is way overpriced. While I do like to shop local when I can, I quote one of my best friends when we were talking about living in this expensive world.
“Before I support local, Im gonna shop online and support my wallet” I cant blame him for that, I try to save where I can when I can. Just a lil rant for today.