LOL.. that conversation he mentions with the customer.. I know I can't be the only one whose first thought when reading it was "Was this conversation with Engineer20?"
Excerpt:
Him: “So, I’m using Rotella in this engine... is that the best choice?”
Me: “It certainly seems to be doing a good job. You’d
probably get good results with whatever oil you used,
but this is working fine.”
Him: “Would I be better off if I switched to Mobil 1?”
Me: “Well, you could, but I wouldn’t expect much change in
engine wear. We find that the type of oil typically
doesn’t matter when it comes to wear metals.”
Him: “What about Amsoil? I’ve heard
that’s the best oil out there.”
Me: “That’s a good brand as well. We just don’t tend
to see much difference in wear metals between different
oil types, so whichever one you want to use is fine.”
Him: “Okay, but what about that new Pennzoil Ultra stuf
f? I’ve heard that’s a much better product. Is that
better than Amsoil, or not?”
Me: [sigh...]