Oh man! A few weeks ago I had an amazing trip to Tenefire, Spain. Started off harsh with Iberia sending BOTH my checked bags to another country during our layover. The airline was horrible to deal with and outright lied to us. To make it worse, I was planning on getting engaged and had the next day planned out. That was altered!! Bought new clothes and Ritz let me know my luggage was coming to the property in the morning.
One of the best trips I've ever had with my Queen and we've had more than a dozen. Ritz really took care of us and gave us a great location, private and with a sunset at no cost. I became friends with the manager and hope to host him soon in NY.
Now to my commiseration. Time to go home! Iberia sent us a boarding pass email and we noticed the boarding pass time was moved to 1625. Original flight was scheduled earlier. I'm relaxed but the boss is psycho so we got to the airport like 4 hrs early. We asked an Iberia rep and she looked at our boarding pass email and told us you are too early and have to wait until XXX and this is your line. Ok!
We were second in line to get our boarding passes....online wasn't working....and for a reason! Iberia tells us your flight was moved and we said yes, we saw that. They then told us we missed our flight and your booking agent was responsible not us. POUND SAND! My Spanish is weak but my old lady is fluent. I've never seen her so upset with the rude women (3 different reps) she spoke to asking for help. Useless and an eye opener to you are on your own.
I knew we had to get off the island or just go back to the hotel and stay a few days more. I found a small, local airliner that had a flight for us to Madrid that was an hour and a half from taking off for 225 EU. Ok, done. I THOUGHT hey, get off the island to Madrid and there will be options to get home. The little airline was really everything an airline should be. Friendly, decent wine and cheese.....solid flight and **** smooth landing, like silk.
We get to Madrid and wow! IMO, a dump of an airport. We ended up with a Delta flight that had only 4 seats left. We had to spend about 11hrs, overnight, in the entry area of the airport. Everything closed by IIRC 8pm? We weren't allowed past the security check until the next morning so we had to fight the homeless they allow to sleep in the area we had to stay in. Ok but things got sketchy around 1am. Two times I had to get up and literally threaten different individuals to get the F away!
I'm retired LE and I hate to say it but the "security" in Madrid airport is beyond a joke. In that overnight stay, we saw four airport security members with a boss once around 9 to 10pm. Never saw them again until around 7am when they came to kick the homeless out. I saw a new boss in the morning and I spoke to him. He ensured me I was sleeping and wrong and that the detail passed me multiple times. I asked my Queen to politely tell him he was woefully wrong and that maybe he should check the cameras. I understood his answer and had to say "estas leno de mierda!!"
Long winded but sorry you had issues. Happens a lot when you travel. Roll with it as best you can. Life is way too short .... The headaches were worth the experience for us.
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