Whatever but the ???clown posting on the craigslist says it all:
Very unusual for anyone to post something of its::::
I bought a Stihl chain saw from Aloha Power Equipment. I buy all my power tools there.
I returned it a few months later because i was having trouble with it. Aloha Power explained to me that Stihl had cancelled them as a Dealer because they got mad at them for bringing in Kawasaki. Because of this they were unable to do Stihl warranty or repairs. They referred me to the only other Stihl dealer on Oahu, Garrick & Sons Locksmith in Waipio.
I took my saw to Garricks. First of all, they wanted to get paid UP FRONT. What kind of repair shop asks you to pay up front? Anyway, they didn't even take it apart or diagnose the problem. They took one look at the air filter, saw it was dirty, and told me they could not cover my saw under warranty because it has been neglected by me because the air filter was dirty.
I took my saw back to Aloha Power and told them what happened. They told me that you can't diagnose a problem or determine if something is or isn't covered under warranty simply by looking at the air filter. It just so happened that a representative from the Stihl company was there in the store at the time (taking back equipment from Aloha Power). The Stihl guy came over and immediately sided with Garricks and said my saw was not covered under warranty because my air filter was dirty. He was totally rude to me. He even got into a little argument with the Aloha Power staff. What an [censored].
The owner of Aloha Power offered to take in my saw for repair even though they were no longer a Stihl dealer and would not be reimbursed by Stihl for the repair. Now THAT'S what i call service!
I will never buy another piece of Stihl equipment again and i will continue to do business with Aloha Power.
Stihl = NO Aloha.
Very unusual for anyone to post something of its::::
I bought a Stihl chain saw from Aloha Power Equipment. I buy all my power tools there.
I returned it a few months later because i was having trouble with it. Aloha Power explained to me that Stihl had cancelled them as a Dealer because they got mad at them for bringing in Kawasaki. Because of this they were unable to do Stihl warranty or repairs. They referred me to the only other Stihl dealer on Oahu, Garrick & Sons Locksmith in Waipio.
I took my saw to Garricks. First of all, they wanted to get paid UP FRONT. What kind of repair shop asks you to pay up front? Anyway, they didn't even take it apart or diagnose the problem. They took one look at the air filter, saw it was dirty, and told me they could not cover my saw under warranty because it has been neglected by me because the air filter was dirty.
I took my saw back to Aloha Power and told them what happened. They told me that you can't diagnose a problem or determine if something is or isn't covered under warranty simply by looking at the air filter. It just so happened that a representative from the Stihl company was there in the store at the time (taking back equipment from Aloha Power). The Stihl guy came over and immediately sided with Garricks and said my saw was not covered under warranty because my air filter was dirty. He was totally rude to me. He even got into a little argument with the Aloha Power staff. What an [censored].
The owner of Aloha Power offered to take in my saw for repair even though they were no longer a Stihl dealer and would not be reimbursed by Stihl for the repair. Now THAT'S what i call service!
I will never buy another piece of Stihl equipment again and i will continue to do business with Aloha Power.
Stihl = NO Aloha.
