Warranty work:not the original owner

[KST]

I bought a vehicle that had a lot of work done by a well known indy chain. They did the timing belt,WP and asst stuff.

It has developed a leak from what I think is the WP gasket.

I went down to the shop that did it with the reciept and they told me that I'm SOL and the warranty is just for the original owner. No where on the receipt does it state this.

so how should I approach this? if I had to take this to small claims court,you think I might win?

 

[rjundi]

I would ask where they state in writing it is for original owner only. If they state receipt then you have a decent chance, otherwise not. Also parts have their own warranty outside the shops policy. I would try and trace it back to see what they state.

 

[IndyIan]

I'd go to a different store and try again with the warranty work, make it seem like you owned the car at the time the original work was done. I doubt they actually ask you for your name.

 

[KST]

got a reply from the head office. They directed me to a warranty statement and it does say non transferable.

The reply from the rep was basicly a too bad.

Just need to scratch them off my list.

 

[MrCritical]

Gotta love "well known indy chains".

 

[The_Eric]

How long ago did they do the work? How long do you expect them to honor their work? If it's in writing, what do you expect?

The shop I work at gives a one year parts and workmanship warranty (unless it's a part like a transmission that comes with it's own, longer warranty), which to my knowledge is way better than others in my area. I doubt that my boss would allow for transferring the warranty.

 

[KST]

Originally Posted By: The_Eric
How long ago did they do the work? How long do you expect them to honor their work? If it's in writing, what do you expect?

The shop I work at gives a one year parts and workmanship warranty (unless it's a part like a transmission that comes with it's own, longer warranty), which to my knowledge is way better than others in my area. I doubt that my boss would allow for transferring the warranty.


4 months and less than 3k 15k/15 month warranty. I was surprised in that I thought the warranty would go with the car and not the owner.

Buy a used car with the factory warranty and it goes with the car.

and what would be the logic in your boss not warrantying the work on the car besides a new owner. the car has not changed

 

[sentra]

Originally Posted By: KST


and what would be the logic in your boss not warrantying the work on the car besides a new owner. the car has not changed


That's an easy way to get rid of a liability, and i am no fan of it. As you note, the transfer of ownership is independent of warranty; and if the provider of the warranty can't prove anything that voids it, it should stand.

 

[sentra]

On another note, when a business is bought out by another entity, the new owner takes on the warranty liabilities from the previous owner, so it's absolutley absurd to deny it on another front. The same argument should apply to the change of ownership on consumer of the product/service, too.

Try using the argument when selling your business, and the buyer will immediately walk, albeit not before questioning level of your intellect, however. It's a scam that these businesses run, and where the heck is the state when you could use its authority. I guess it's just busy dooling out cash to bankers!

 

[The_Eric]

Originally Posted By: KST
Originally Posted By: The_Eric
How long ago did they do the work? How long do you expect them to honor their work? If it's in writing, what do you expect?

The shop I work at gives a one year parts and workmanship warranty (unless it's a part like a transmission that comes with it's own, longer warranty), which to my knowledge is way better than others in my area. I doubt that my boss would allow for transferring the warranty.


4 months and less than 3k 15k/15 month warranty. I was surprised in that I thought the warranty would go with the car and not the owner.

Buy a used car with the factory warranty and it goes with the car.

and what would be the logic in your boss not warrantying the work on the car besides a new owner. the car has not changed


Sometimes the warranty will go with the car, sometimes not. As to my boss and transferring warranties, I honestly don't know what he'd do.. I can't see him transferring it though. I suppose one good reason is our warranties are kinda conditional. We know the vast majority of our customers and we know if their out abusing their cars. We have one old boy that drives with both feet at all times. He's burned through 2 sets of brakes in a year's time- to the point where the steel backer for the pad ate the rotor and the piston popped out (that's the only way he knew there was a problem- no brakes). We don't honor the warranty for him. In a limited way, this applies to a new owner. Say new owner buys the car, drives around for a while, does some maintenance (maybe correctly, maybe not), beats the car around then has a problem. Now all of a sudden, they come back to us. How do we know what the new owner did? Was it abuse, neglect or something else... We don't always, because the car never came back to us until something went wrong.

Anyways, this is only a guess as to my boss's potential actions, so don't take it too much to heart...