We live in the times we live in, that was then, this is now. Old guys were saying the same thing 30 years ago. My simple mind looks at things like this simply, if something is agreed on or promised it should be delivered, nothing more or less. If i'm told my prescription will be ready at 2 pm then it should be. If I'm told the parts I ordered at NAPA will be there tomorrow then they should be. If UPS says a package will be delivered Thursday by 5 pm it should be. Can't believe we make excuses because the truck loader mixed the truck up or we should just accept poor performance just because. Wonder how a 5% failure to deliver as promised stacks up in other industries? That's a UPS problem not mine. Do what you say you will whether you is UPS or your mechanic.
People have been waiting for Jesus for a while. Odds are you're going to go to him first! ;7)