I ordered a winter tire and wheel package online last Tuesday, the 13th on November. I chose to pick it up at a distribution center located 15 minutes from my house. Everything I ordered was in stock and online it stated it would be ready for pickup as soon as Thursday the 15th. No issues encountered ordering and I received an email very shortly after ordering confirming my order and to look for an email soon informing me that my order would be ready for pickup.
So Thursday rolls around and no email was received, and neither was one received on Friday. It was not an issue because I really didn't need it until after the weekend. Monday the 19th comes and by noon I had not received an email yet. I call Tire Rack, give them my order number, request status, and the lady tells me that MY ORDER HAS BEEN READY FOR PICKUP SINCE TUESDAY THE 13TH. I ask her how can that be since I only ordered on the 13th. She says that an email was sent on the 13th and I must have not received it. I told her that yes I received an email on the 13th CONFIRMING MY ORDER. She tells me that according to her records my order was ready for pickup on the 13th.
I politely beg off and hang up because I know that their shipping is fast but it is not that fast. I call back about half an hour later and talk to another person who tells me that my order was ready for pickup on Friday the 16th, delivery to the distribution center was the previous day. I asked why wasn't I sent an email and he said that "they" must have forgot or the "system" had a glitch.
I picked up my order this afternoon and soon after, received an email from Tire Rack stating that my order was still being held at the distribution center and would be held for only one more week before they would cancel my order. My eyes hurt from rolling so much...
So Thursday rolls around and no email was received, and neither was one received on Friday. It was not an issue because I really didn't need it until after the weekend. Monday the 19th comes and by noon I had not received an email yet. I call Tire Rack, give them my order number, request status, and the lady tells me that MY ORDER HAS BEEN READY FOR PICKUP SINCE TUESDAY THE 13TH. I ask her how can that be since I only ordered on the 13th. She says that an email was sent on the 13th and I must have not received it. I told her that yes I received an email on the 13th CONFIRMING MY ORDER. She tells me that according to her records my order was ready for pickup on the 13th.
I politely beg off and hang up because I know that their shipping is fast but it is not that fast. I call back about half an hour later and talk to another person who tells me that my order was ready for pickup on Friday the 16th, delivery to the distribution center was the previous day. I asked why wasn't I sent an email and he said that "they" must have forgot or the "system" had a glitch.
I picked up my order this afternoon and soon after, received an email from Tire Rack stating that my order was still being held at the distribution center and would be held for only one more week before they would cancel my order. My eyes hurt from rolling so much...