tipping for bad service at a restaurant

[gathermewool]

Originally Posted By: expat
I did it once, I had to wait and call for EVERYTHING. After calling and waiting for a bill, I put my phone # on the bill and addressed a note "To the manager. I had to wait to be seated, I waited for a Menu, I waited to be served, I waited for this bill.
YOU will wait to get paid"
I never did get a phone call.
Originally Posted By: Hermann
This is the last comment I will Make as I realize Panda is a troll of sorts. I am neither wealthy or Ghetto Trash. We were tired of being treated like do-do.


Perfect.

Originally Posted By: Hermann
This is the last comment I will Make as I realize Panda is a troll of sorts. I am neither wealthy or Ghetto Trash. We were tired of being treated like do-do.


You knew roughly how much your meal cost. You should have at least left that. What you did is called stealing. Say I'm at a Best Buy, waiting for one of the Geek Squad to give me a slip for the laptop sitting right in front of me that they repaired. Would any amount of time waiting justify picking it up and leaving without paying?

 

[91344George]

Originally Posted By: bigmike
I thought he did tell them, by simply not going back and spending money there. Am I missing something? Since when is it our civic duty to explain how crummy someone's service based business is?


Um, that doesn't work in reality. If you are unhappy you need to "dial direct"...there are plenty of people that quietly walk away and their "dissatisfaction" is lost in the numbers of people that patronize the establishment.

Going to the "boss" is definitely going to get noticed and most likely things will change for the better in the future at that eatery.

 

[PandaBear]

Originally Posted By: Hermann
This is the last comment I will Make as I realize Panda is a troll of sorts. I am neither wealthy or Ghetto Trash. We were tired of being treated like do-do.


My apology, not trying to name you or hint you as such, and do understand your frustration. Still, not something I'd do no matter how bad the service is if I've eaten the food, and personally wouldn't want that kind of impression upon me.

 

[JHZR2]

Originally Posted By: 91344George
Originally Posted By: Hermann
We were tired of being treated like do-do.


That's understandable, BUT did you write to the corporate HQ of the restaurant explaining what happened? If you don't like being treated the way you were you need to TELL the people that can change that. That would be the owner of the establishment (not the manager) or the CEO of the company that owns the chain.



Originally Posted By: bigmike
I thought he did tell them, by simply not going back and spending money there. Am I missing something? Since when is it our civic duty to explain how crummy someone's service based business is?


The reality is that most people are rude and not that swift. Unless you explain it to them, they dont get it and will write it off as being the other person's fault. That is the reality of modern society, like it or not. Its always "not me, I didnt do it" knee-jerk reaction.

So unless you explain what the issue is to someone who may actually care a bit about it, likely you're a crook, a creep, trash or something else to those who (did a bad job) feel stiffed by the customer.

They will not get it.

 

[expat]

Quote;
"So unless you explain what the issue is to someone who may actually care a bit about it, likely you're a crook, a creep, trash or something else to those who (did a bad job) feel stiffed by the customer.

They will not get it."

Exactly!
The last thing I want as a business owner, is to have someone quietly leave, never come back, and Bad Mouth me to everyone he meets.
Without letting ME know there was a problem

 

[bigmike]

Originally Posted By: 91344George
Originally Posted By: bigmike
I thought he did tell them, by simply not going back and spending money there. Am I missing something? Since when is it our civic duty to explain how crummy someone's service based business is?


Um, that doesn't work in reality. If you are unhappy you need to "dial direct"...there are plenty of people that quietly walk away and their "dissatisfaction" is lost in the numbers of people that patronize the establishment.

Going to the "boss" is definitely going to get noticed and most likely things will change for the better in the future at that eatery.


It doesn't work in reality? Are you serious?

How many restaurants fail their first year? I suppose that has nothing to do with their service or customer response? People let their wallets do the talking and it's very effective.

 

[bigmike]

Originally Posted By: JHZR2
Originally Posted By: 91344George
Originally Posted By: Hermann
We were tired of being treated like do-do.


That's understandable, BUT did you write to the corporate HQ of the restaurant explaining what happened? If you don't like being treated the way you were you need to TELL the people that can change that. That would be the owner of the establishment (not the manager) or the CEO of the company that owns the chain.



Originally Posted By: bigmike
I thought he did tell them, by simply not going back and spending money there. Am I missing something? Since when is it our civic duty to explain how crummy someone's service based business is?


The reality is that most people are rude and not that swift. Unless you explain it to them, they dont get it and will write it off as being the other person's fault. That is the reality of modern society, like it or not. Its always "not me, I didnt do it" knee-jerk reaction.

So unless you explain what the issue is to someone who may actually care a bit about it, likely you're a crook, a creep, trash or something else to those who (did a bad job) feel stiffed by the customer.

They will not get it.


You are assuming that they CARE. I don't make that assumption. If you do complain, you're labeled a complainer. That's not much better than a crook, creep, or trash.

 

[91344George]

Originally Posted By: bigmike


You are assuming that they CARE. I don't make that assumption. If you do complain, you're labeled a complainer. That's not much better than a crook, creep, or trash.


Only if you waste your time complaining to employees that don't care. You have to go to the top. Trust me the top execs do NOT want you bad mouthing their business and will do plenty to undo the damage. I can speak from personal experience.

I'm never obnoxious when I write . I just recount the situation and I've been well treated the next visit usually with some free food and/ or steep discounts. The service improves after the big guys hear about stuff like this FOR ALL SUBSEQUENT patrons. You are not just helping yourself you are helping all future customers, something I'm happy to do.