There is no excuse for stealing from people. We aggressively pursue fraud, or deceptive practices by any company, corporation, individual, entity, government agency, or official, that uses tactics to do so. We believe the best way to to curb abuse is to relentlessly expose it to the fullest. When that is done, it will send a message that it will not be tolerated at all, and "we are watching you". Some suggestions:
1. Write the dealership a letter explaining all issues you believe warrant attention.
2. Ask for a credit for the amounts for future work or parts.
3. Include a copy to service advisor, service manager, operations manager, general manager, and any other at the dealership.
4. Follow up with a phone call the day they will receive the letter.
5. The end of the phone call explain that you will be there in the next hour to rectify the issue, since you need to get something anyway.
6. If the dealer appropriately handles the situation, you thank them kindly, and mention that you appreciate good customer service.
If they do nothing, you move up the chain, and aggressively pursue all available options.
