I finally gave into this "cellular telephone" fad. Man, what an ordeal It took me all evening, and by the end, the people in India knew me by name.
I found out that T-Mobile has a deal, 100 minutes plus 5 gigs data for $30 per month. Not all that great if you ask me, but the best I could find. Mostly sold through Wal-Mart, but their web site clearly says also directly from T-Mobile. Every single rep denied direct sales from T-Mobile were possible until i quoted the language from the web site verbatim.
I bought my phone (Nexus 5) off-the-shelf---no subsidy. You can't go to the T-mobile store for it, mail order only. The helpful agent tells me to call 611 to set it up. Big mistake. You can only sign up for the service by computer. After I go most of the way through, the telephone prompt is clearly not going to show my plan, so I say "agent agent agent" over and over again, then hang up and call customer service, who at first denies the plan exists then tells me its web sign up only. Go back to the site. I've already entered my various serial numbers, so it won't accept them anymore. After a half dozen calls all night long, I get signed up. Lots of numbers to be entered. Some require a pound sign at the end. Others don't. No music when you are on hold, so sometimes you are cut off, sometimes you are on hold. Do you make an error keying in something on that completely unfamiliar phone? Maybe you can back up, usually you have to hang up and start over. and on and on and on.
I found out that T-Mobile has a deal, 100 minutes plus 5 gigs data for $30 per month. Not all that great if you ask me, but the best I could find. Mostly sold through Wal-Mart, but their web site clearly says also directly from T-Mobile. Every single rep denied direct sales from T-Mobile were possible until i quoted the language from the web site verbatim.
I bought my phone (Nexus 5) off-the-shelf---no subsidy. You can't go to the T-mobile store for it, mail order only. The helpful agent tells me to call 611 to set it up. Big mistake. You can only sign up for the service by computer. After I go most of the way through, the telephone prompt is clearly not going to show my plan, so I say "agent agent agent" over and over again, then hang up and call customer service, who at first denies the plan exists then tells me its web sign up only. Go back to the site. I've already entered my various serial numbers, so it won't accept them anymore. After a half dozen calls all night long, I get signed up. Lots of numbers to be entered. Some require a pound sign at the end. Others don't. No music when you are on hold, so sometimes you are cut off, sometimes you are on hold. Do you make an error keying in something on that completely unfamiliar phone? Maybe you can back up, usually you have to hang up and start over. and on and on and on.
