S-K ratchet broken

[KYMISTWALKER]

Hello, I have a S-K half inch ratchet that is broken
Does S-K still warranty tools, I don’t have no dealer close to me. Can anyone help, thank you

 

[BMWTurboDzl]

https://sktools.com/pages/warranty-and-exchanges

 

[jkasch]

https://sktools.com/pages/warranty-and-exchanges

Was about to post that link.

Looks like the one I've used for 56 years.

 

[wavinwayne]

@KYMISTWALKER Got a cool story (better if it's made up/embellished) about how you broke it?

 

[Yourhomiematt]

@KYMISTWALKER Got a cool story (better if it's made up/embellished) about how you broke it?

Looks like some "extra" leverage was involved

 

[D60]

Please let us know how it goes! I predict much hassle and incompetence

 

[KYMISTWALKER]

They sent me a gift card for 90 something dollars, they said they could not replace the ratchet , I ordered a 12 1/4 inch ratchet, 12 bucks on my part for a warranty I will post pics later

 

[Kira]

Once, 10-12 years ago, I simply boxed and mailed a 1/2" drive ratchet to the Chicago address.
They mailed back a new one.
The oddest thing was that they called me to let me know it was coming.
It didn't take long at all.

 

[demarpaint]

They should make good on it.

 

[wavinwayne]

They sent me a gift card for 90 something dollars, they said they could not replace the ratchet , I ordered a 12 1/4 inch ratchet, 12 bucks on my part for a warranty I will post pics later

Did they say why?

 

[Trav]

I would guess it is because it is an SK Wayne, they still make that model but it is another company Hangzhou GreatStar Industrial.

 

[bullwinkle]

I would guess it is because it is an SK Wayne, they still make that model but it is another company Hangzhou GreatStar Industrial.

Geez-SK is Chinese now too!

 

[Astro14]

Geez-SK is Chinese now too!

Yeah. And my last “made in the USA” SK was poorly made. Even after they replaced the guts, it would get stuck and not ratchet.

I had to run it on a drill for several thousand revolutions before it worked right.

There are better choices than a modern SK.

 

[wavinwayne]

Geez-SK is Chinese now too!

This is from their website:

"SK Tools USA, LLC is now a sister company of Shop-Vac USA, LLC in Williamsport, PA USA. We have relocated our manufacturing and distribution from Sycamore, IL to Williamsport, PA USA in November 2021. This move allows us to leverage the facilities and technical capabilities of Shop-Vac who also shares our pride of quality, precision, innovation, service, and country.

Under the ownership of GreatStar Industrial USA and its portfolio of brands including Arrow Fastener, Pony Jorgensen, Goldblatt we now have far greater resources and global scale to improve our service and innovate while building on our 100-year reputation. We will continue to manufacture many products in our new Williamsport facility while leveraging the experience and resources of Shop-Vac and our parent company, GreatStar Industrial. This blended approach will allow us to focus our manufacturing, procurement and innovation while improving our service and maintaining our reputation as the premium tools for American professionals."

So it sounds like they make a few things in their USA facility but they don't say what exactly. But yeah, they most likely moved hand tool production to Asia.

 

[Astro14]

This is from their website:

"SK Tools USA, LLC is now a sister company of Shop-Vac USA, LLC in Williamsport, PA USA. We have relocated our manufacturing and distribution from Sycamore, IL to Williamsport, PA USA in November 2021. This move allows us to leverage the facilities and technical capabilities of Shop-Vac who also shares our pride of quality, precision, innovation, service, and country.

Under the ownership of GreatStar Industrial USA and its portfolio of brands including Arrow Fastener, Pony Jorgensen, Goldblatt we now have far greater resources and global scale to improve our service and innovate while building on our 100-year reputation. We will continue to manufacture many products in our new Williamsport facility while leveraging the experience and resources of Shop-Vac and our parent company, GreatStar Industrial. This blended approach will allow us to focus our manufacturing, procurement and innovation while improving our service and maintaining our reputation as the premium tools for American professionals."

So it sounds like they make a few things in their USA facility but they don't say what exactly. But yeah, they most likely moved hand tool production to Asia.

Without a doubt.

https://en.wikipedia.org/wiki/Hangzhou_GreatStar_Industrial

https://en.greatstartools.com/

 

[KYMISTWALKER]

Did they say why?

No parts unavailable so a card

 

[Sam_Julier]

This is one reason I like Tekton.

My mechanic had an issue with a 3/8” drive, 12” long ratchet. I sent a picture of it to Tekton. The replacement shipped the same day. No questions asked.

 

[Oliveoil2]

Looks like you got your money’s worth.

 

[wavinwayne]

Are you going to buy another SK ratchet?

 

[daves87rs]

No parts unavailable so a card

View attachment 243530

Nice!!