mitsubishidirectparts.com
Refused service for bringing my own (OEM) parts
- Thread starter Whammo
- Start date
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They are charging for the warranty they must provide, with the parts they choose.
If a filter disintegrates and kills your transmission.....who is to blame? The one who charged a premium for it.
It is a liability thing, but like @walterjay said, they should have given you the option
If they were “legit” original parts, I wouldn’t have a problem doing the job, provided you “proved” that they were original parts. (Not eBay or Amazon OEM parts. There’s a lot of that nonsense floating around.)
I still would not warranty the parts if you provided them, that falls on you to deal with in the case of a failure related to parts. This would be noted on a quote and the final bill. The only guarantee would be the labor/workmanship.
With that said, I would have to be 100% convinced that they were original parts.
Appreciate the replies. I agree with a lot of them. I would not expect a warranty. I also understand shops that are skeptical of taking customer parts as I can imagine the Amazon crap they get (not to mention when it is the wrong part, etc). On the other hand I can see how it would be convenient having a guy know what his car needs, showing up with the right parts (quality parts), and getting the job done without having to wait on parts.
For the record, I would not bring any parts if it wasn't absolutely certain what I needed. In that case, I would let them diagnose and provide parts.
For the record, I would not bring any parts if it wasn't absolutely certain what I needed. In that case, I would let them diagnose and provide parts.
I've run into this before and if the economy lately is an indicator, it's just greed. They get too much of a good deal with their parts suppliers. sure, lots of posts are saying the shop is taking the "high, moral road" but think about where they're getting these parts? Any of the brick/mortar parts shops with a commercial account that's where. And those parts are pure junk lately with the aftermarket. It's kind of hilarious how they want to use junk parts but turn down the OEM parts. Shows they're planning on you coming back just outside their parts warranty when their parts fail. again, money, money, money, not service.
Oh I know I will get people posting that the independent auto repair shop is just trying to do a good job, blah blah blah.. Fact is, there are more scummy shops out there trying to fleece the customer than good shops. It's rare to find a competent, honest technician. There are ones on here posting how they'd never do that.. That's good, but the other 95% are the ones people encounter everywhere.
They did you a giant favor by turning you down, you now know they'd rather install no-name parts, ya that's somehow a confidence builder in their ability to make a higher IQ choice in parts! You dodge a big one there!
Does everyone at the shop know you?
Do they know that you actually know what your car needs?
Do you have that kind of relationship with them?
Are you showing up with parts that the employee at the parts store told you that you need after reading a code and printing out a “veri-scan” sheet?
I’m not trying be an ass with these questions, but it’s a reality that shop owners face everyday.
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I will add.. I do agree any shop can turn down a customer's request to use their own parts. But in this situation it looks like it was not a new customer, a relationship with time had been built up. The shop could've use their parts since they were OEM and the customer could prove it. I've done the same with shops I've built trust with. But if it was a new customer, who needs that trouble?!
But that's not the case here, so to me it shows just plain profit/greed, not service.
and at @HemiBenny you also summarized the same questions as what I was thinking if I was a shop owner. this place just gives me the "profit/greed" vibe on parts mark up.
Honestly, I'm easy to deal with. If somehow the OEM parts website sent me the wrong part, I'd simply have the shop supply the right part (even if O'reilly branded) and I would return the part I brought. Again, I only brought OEM parts in this instance because I don't want universal transmission fluid in a CVT transmission and there is no dealer close-by to order quickly from for the shop.
Some, or all, of their reticence to take your parts and do the job could be due to the thing you are asking them to service - an automatic transmission.
If they have been in business for any good amount of time, they have likely had to deal with a customer bringing in a sickly transmission for service, serviced it, then had the customer go nuclear on them, both in person and online, when the inevitable happened and the transmission failed.
When you bring the parts, they make no money. It takes money to keep the doors open. It would be a poor business decision to take a chance on breaking even on your job as a best possible scenario, especially given the downsides if things don’t work out for you and your transmission down the road.
It’s business; don’t take it personally.
Yeah. Even in that scenario.
If they install your parts, they can’t warranty them.
If a part that they bought (say from NAPA) fails - they get parts and labor.
On your parts - they get nothing.
I wouldn’t touch customer supplied parts, if I were them.
You don’t like that answer?
Do it yourself.
No, I'll just take it to the next shop I called 1 mile up the road who said "of course".
I have a shop. I have a business. And next to me are other businesses, and those guys make a living fixing cars.
They will use customer supplied parts under certain conditions with a written acknowledgment that there’s no warranty.
If you can’t change the fluid and filter yourself, then how would I, as a shop owner, know that you even ordered the correct part?
Allow me to add, my buddy Matt, who is one of those repair businesses, has received lots of incorrect parts from his customers.
That’s why he stopped doing it, except in very specific instances.
It has nothing to do with “greed“. It has everything to do with him starting the work, and then that vehicle with the incorrect parts, tying up his shop space and making it difficult for him to get started on other customers cars.
That’s why he stopped doing it, except in very specific instances.
It has nothing to do with “greed“. It has everything to do with him starting the work, and then that vehicle with the incorrect parts, tying up his shop space and making it difficult for him to get started on other customers cars.
There are legit reasons to bring in your own parts. Matter of fact I believe it to be reasonable. Like many have replied you're not one that they can make a markup on parts. I suppose the best approach would be to have them order the OEM parts though. Otherwise, another shop will gladly take your work up the road.
My brother's shop, in Santa Cruz, CA. would use customer parts, but there was zero guarantee on comebacks. I know he buffed the labor component, which only make sense because part markup was important to his bottom line.
All to often people try to get over on mechanic shops. Not saying OP was, but my brother used to tell me he liked to help people but ya gotta have rules and even play hardball if necessary.
All to often people try to get over on mechanic shops. Not saying OP was, but my brother used to tell me he liked to help people but ya gotta have rules and even play hardball if necessary.
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You are a rare bird. 90% of the time using customers parts becomes a disaster which leads to a huge loss for the shop.
Many people think that a shop should do the job for free if the customer supplied parts fail.
@Whammo, you have to understand that shops deal with people blaming the quality of their work instead of the garbage parts that they supplied in the event of a failure. This is why shops won’t participate in playing Russian Roulette anymore.
It takes special circumstances to use customer supplied parts.
1. People you can trust.
2. People that you’ve had a long term relationship with.
3. 100% proof that the parts are original.
4. 100% knowledge that the customer acknowledges their responsibility.
It takes special circumstances to use customer supplied parts.
1. People you can trust.
2. People that you’ve had a long term relationship with.
3. 100% proof that the parts are original.
4. 100% knowledge that the customer acknowledges their responsibility.
I do not install customer supplied parts. End of story. Every time I bend that rule to help a customer out I wind up regretting it. In my shop you have a pretty good chance of me selling you OEM or OES parts anyway, about the only aftermarket stuff I sell regularly is some brake and chassis parts
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- May 16, 2022
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I have found some shops will allow you to bring your own stuff and some won't. My Harley dealer is cool if I bring my own brand of oil but I can totally understand why a shop won't allow it...
Find a shop that will or tell the shop to order you premium parts.
I do PRO AV Installs and I won't take on a job that I'm not selling both product and labor as it ends up taking 2x the time and 4X the trouble if I don't stick to my policy. IF I can't do a job 100% turn key, I turn the job down. I refuse to even use existing wiring in a building, Church etc.
If the Customer is not cool with how I work plenty of AV contractors that will take on the aded risk but not me.
Find a shop that will or tell the shop to order you premium parts.
I do PRO AV Installs and I won't take on a job that I'm not selling both product and labor as it ends up taking 2x the time and 4X the trouble if I don't stick to my policy. IF I can't do a job 100% turn key, I turn the job down. I refuse to even use existing wiring in a building, Church etc.
If the Customer is not cool with how I work plenty of AV contractors that will take on the aded risk but not me.
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