Originally Posted By: Panzerman
Originally Posted By: aquariuscsm
I commend the service advisor for only willing to use a 0W20 in your car,that's what Honda says to use. What if he pulled your car into the shop and said "Who cares what Honda says to use,I'm filling it up with 20W50".
And it would not have hurt a thing. This service tech/ manager is a idiot, I think we both know that and just trying to up-sale you a more expensive oil. If he had any experience or knowledge he would know and customer service he would have made you happy unless it was something really worth refusing to do like put Mercon V in your engine. This whole oil viscosity is so overblown by manual readers.
Posts like this make me chuckle. I’m a service advisor at a Ford dealer and I’ve found that people can be really nearsighted in this regard. Sure, we like higher customer-pay repair orders. But ya know what I like more? Keeping customer’s warranties intact. I’ve had people bring in Chrysler, VW and GM products that require full synthetic oil. Do I loook forward to telling them their oil change will cost over $60? No. Would I enjoy the butt-chewing I’d get if I put 5W-20 blend in a vehicle that requires 0W-20 syn and a customer has a warranty claim denied because of it? Absolutely not. My philosophy as an advisor is to always use wht the manufacturer recommends or requires and deal with the price shock later. I can adjust the cost if needed. I can’t adjust the warranty coverage if the unspecified oil was used.
/rant