I emailed them about a month and a half ago. Thought you guys would like to read this. I am not Mr. Barker by the way.. Maybe someone here??
"Dear Mr. Barker,
Thank you for your input and loyalty to the Purolator brand. Although I am new here as Quality Manager, I can assure you that our mission here at Purolator is one of quality and commitment to continuous improvement. I have reviewed that forum and have had inquiries from a few other members/readers. Over the last month I have been discussing and reviewing processes with the production, engineer and quality team. We have done some physical and theoretical analysis (to include another 45 minutes just this afternoon) and have implemented a few improvements. We have not found an assignable cause for the type of claims posted there. Based on the information I have seen, the claims have been typically from stockpiled batches. We are always improving our products and process. I recommend buying new items as the need arise to take advantage of any undisclosed improvements. I check back to the beginning of 2013, and we have one received and confirmed 1 tear (September 2013 production date). We’d welcome any return of the suspected failures for analysis.
If you have further questions for the quality, production or engineering team, please do not hesitate to contact me directly at [email protected]. After all, with some many of you loyal and intelligent customers providing input and insights back to us, we cannot help but improve. 4/22/2014.
Roderick L. Mack
Quality Manager"
"Dear Mr. Barker,
Thank you for your input and loyalty to the Purolator brand. Although I am new here as Quality Manager, I can assure you that our mission here at Purolator is one of quality and commitment to continuous improvement. I have reviewed that forum and have had inquiries from a few other members/readers. Over the last month I have been discussing and reviewing processes with the production, engineer and quality team. We have done some physical and theoretical analysis (to include another 45 minutes just this afternoon) and have implemented a few improvements. We have not found an assignable cause for the type of claims posted there. Based on the information I have seen, the claims have been typically from stockpiled batches. We are always improving our products and process. I recommend buying new items as the need arise to take advantage of any undisclosed improvements. I check back to the beginning of 2013, and we have one received and confirmed 1 tear (September 2013 production date). We’d welcome any return of the suspected failures for analysis.
If you have further questions for the quality, production or engineering team, please do not hesitate to contact me directly at [email protected]. After all, with some many of you loyal and intelligent customers providing input and insights back to us, we cannot help but improve. 4/22/2014.
Roderick L. Mack
Quality Manager"