PSA: Delta Ticketing Requirement for Verification of a Credit Card Purchase

[B6_Dolphin]

Unreal. A Delta passenger trying to return to the US from the UK didn't have the CC on his person when checking-in at LHR, so he was held-up from checking-in until his neighbor could get into his house, find the CC, and then text a pic of the CC to Delta<?>:



Here's the policy on Delta's website:

https://www.delta.com/us/en/booking-information/online-booking/overview

Credit/Debit Card Presentation
To safeguard against credit/debit card fraud, the purchaser may have to show us the credit/debit card along with a valid photo ID. The time varies based on the billing address of the credit/debit card or the country of travel. If the purchaser is not traveling, they can show us their credit/debit card and ID at an airport ticket counter or another ticket office location, whichever is most convenient.

Again, just wanted to put this out there as a PSA.

 

[Astro14]

Been that way for a while. Most airlines require photo ID that matches the credit card, as well the credit card itself, because there is a ton of credit card fraud involving airline tickets.

No doubt this person accepted the “terms and conditions” when buying the ticket, in which this policy along with several others was explained, without actually reading them.

 

[4WD]

I have been booking via a travel agent for many years - my credit card is on file - and I have to make changes often (the cost increase hits that card) …

 

[B6_Dolphin]

Been that way for a while. Most airlines require photo ID that matches the credit card, as well the credit card itself, because there is a ton of credit card fraud involving airline tickets.

I've been a Delta FF since '09, and I've never had this interaction of having to present a CC occur. Now, granted, I check-in with the app or online almost exclusively, so I typically am not interfacing with a kiosk. In addition, checking a bag and simply presenting my passport, whether personal or (corporate) business travel when coming back from an international trip, are the only steps necessary I've completed to get through the ticket agent.

 

[fdcg27]

Photo ID or passport?
Sure.
Credit card I booked with?
Never.
A third party paid for the ticket you're flying on, like your relative, client or employer?
Oh, well they'll have to go to a Delta ticket counter and present the credit card and ID.
Absurd!

 

[Astro14]

I've been a Delta FF since '09, and I've never had this interaction of having to present a CC occur. Now, granted, I check-in with the app or online almost exclusively, so I typically am not interfacing with a kiosk. In addition, checking a bag and simply presenting my passport, whether personal or (corporate) business travel when coming back from an international trip, are the only steps necessary I've completed to get through the ticket agent.

The policy is “may have to present”. Not 100% of the time but you can be asked.

It’s Delta’s policy, whether or not you’ve experienced it. The fact that you’ve never experience it suggests that it is not exercised often.

There is also likely a great deal more to the story, including why Delta chose to ask in this case, than the person in the story is letting on.

Most of the click bait/outrage stories fail to disclose all the things that the aggrieved passenger did to incur the extra scrutiny.

They’re as pure as the driven snow, and “it’s all the airline’s fault”.

 

[MaximumMini]

To heck with all that nonsense.
Just hire a private jet. It's well worth it. Plus you get treated with respect and you always get there MUCH sooner than commercial airlines.

Oh, and no one will kick the back of your seat or try to gt you to move.
I have never been asked for ID or any documents for that matter when flying private.

Why on Earth would you subject yourself to all that?

 

[fdcg27]

There is also likely a great deal more to the story, including why Delta chose to ask in this case, than the person in the story is letting on.

I'm sure you're right about this.
As an old radio personality used to say, and now the rest of the story.

 

[fdcg27]

To heck with all that nonsense.
Just hire a private jet. It's well worth it. Plus you get treated with respect and you always get there MUCH sooner than commercial airlines.

Oh, and no one will kick the back of your seat or try to gt you to move.
I have never been asked for ID or any documents for that matter when flying private.

Why on Earth would you subject yourself to all that?

$$$$?

 

[97prizm]

To heck with all that nonsense.
Just hire a private jet. It's well worth it. Plus you get treated with respect and you always get there MUCH sooner than commercial airlines.

Oh, and no one will kick the back of your seat or try to gt you to move.
I have never been asked for ID or any documents for that matter when flying private.

Why on Earth would you subject yourself to all that?

Makes flying JSX look fairly appealing.

 

[y_p_w]

For a bit I was wondering why Pacific Southwest Airlines was mentioned, or at least its acronym in relation to Delta.

 

[Carmudgeon]

Look, I've seen similar terms and conditions for simply picking up a takeout food order. Seldom enforced, but they are present.

Airlines do do a lot of rotten things, but for something of that nature, it's a reasonable requirement. Passengers can be rotten in their own ways as well.

As a modern flyer, one has to accept that the odds are stacked against you, whether from the airline, security, etc., so it's prudent to take precautions and a certain attitude. And the government isn't going to help you, even if you're on the right side of the equation.

 

[Smoky14]

“terms and conditions” Short version is "we have all the rights, you have none"
MHO
Smoky

 

[Astro14]

“terms and conditions” Short version is "we have all the rights, you have none"
MHO
Smoky

Don’t like the terms and conditions?

Don’t buy the ticket.

Simple.

A ticket is a contract. Passengers have a lot of rights under the contract - federal law, and applicable laws of other countries guarantee those rights. It’s called a contract of carriage.

Lots of people think that they are “entitled” to things under that contract, that weren’t in the contract. Worse, they didn’t bother to read the contract before purchase.

The problems usually arise when their entitlement meets reality.

 

[duck__dodgers]

>>>modern flyer, one has to accept that the odds are stacked against you,

lmao. really? this is the golden age of travel. I can fly coach anywhere in the world for a bit more than the cost of my share of the jet fuel; and be assured that my flight won't get "Tenerifed".