I read this post that was on this site from 2007 from Hank69.
ATTENTION ALL 2007 DODGE RAM 1500 OWNERS WITH THE 4.7 L V-8 ENGINE….
The following information was just received, today, 7-27-07 from a Ms. Maggie Gentry, an Executive at DaimlerChrysler Corporation. “The information in your owner’s manual about what oil weight to use has been transposed. The proper oil weight to use is SAE 5w30, not 20 but 30.” This is an EXACT QUOTE taken from my phone messaging system and I have recorded this message to a .wav file on my computer. When I called and asked about DC providing an extended warranty to cover any possible engine damage, due to THEIR error in providing this bad info in my owner’s manual, she said she could not offer ANY compensation. I, myself, can only take my recording, which by the way, is LEGAL to use in any court, (Messages left on answering systems cannot be considered private and the recording can be used in court), and try to be awarded a “fair settlement” by being provided at least an extended warranty. There MAY not be any problems with running the 5w-20 from the 1500 to about the 3200 miles I have driven, but with the fact that the proper oil weight was not correctly specified and ultimately used, there MAY well be future problems with my engine. JUST REMEMBER-DC WOULD DROP ANY WARRANTY CLAIM IN A F------- INSTANT IF YOU DID NOT FOLLOW THEIR RECOMMENDATIONS… I am awaiting a meeting with the regional rep to discuss this issue. I will keep you’all posted. P.S. Just because My oil filler cap states “5w-20” does not mean that is correct…. P.P.S. If you may have any questions about my conversation with Ms. Gentry, you should call her DIRECT and get it “straight from the horse’s mouth”. (248-944-7084). I am sure she would LOVE to hear from you……… “There is strength in numbers”….
All that and he left us with no complete answer.
My question is, Does one phone call and one person from DC make the final say on what oil was to be used?
I would think not.
I called the number he left and it gave me another 800 number where you can file complaints, check on Recalls, Etc.
I ask this to Hank69 and others who may have found the true answer.
It's hard for me to believe that Dodge would say that and not do a recall.
1. You have to ammend the owners manual.
2. They would have to send out a recall to replace the OIL CAPS that have 5w20 on them.
I did some footwork and asked some Service Managers and they were puzzled then laughed.They said the same thing I did.
It would show up on their computers and manuals with updates are sent out all the time and they found nothing.
My opinion is that Hank69 and BITOG need to get together and find REAL PROOF. Until they do I would suggest staying with 5w20.
Thanks
ATTENTION ALL 2007 DODGE RAM 1500 OWNERS WITH THE 4.7 L V-8 ENGINE….
The following information was just received, today, 7-27-07 from a Ms. Maggie Gentry, an Executive at DaimlerChrysler Corporation. “The information in your owner’s manual about what oil weight to use has been transposed. The proper oil weight to use is SAE 5w30, not 20 but 30.” This is an EXACT QUOTE taken from my phone messaging system and I have recorded this message to a .wav file on my computer. When I called and asked about DC providing an extended warranty to cover any possible engine damage, due to THEIR error in providing this bad info in my owner’s manual, she said she could not offer ANY compensation. I, myself, can only take my recording, which by the way, is LEGAL to use in any court, (Messages left on answering systems cannot be considered private and the recording can be used in court), and try to be awarded a “fair settlement” by being provided at least an extended warranty. There MAY not be any problems with running the 5w-20 from the 1500 to about the 3200 miles I have driven, but with the fact that the proper oil weight was not correctly specified and ultimately used, there MAY well be future problems with my engine. JUST REMEMBER-DC WOULD DROP ANY WARRANTY CLAIM IN A F------- INSTANT IF YOU DID NOT FOLLOW THEIR RECOMMENDATIONS… I am awaiting a meeting with the regional rep to discuss this issue. I will keep you’all posted. P.S. Just because My oil filler cap states “5w-20” does not mean that is correct…. P.P.S. If you may have any questions about my conversation with Ms. Gentry, you should call her DIRECT and get it “straight from the horse’s mouth”. (248-944-7084). I am sure she would LOVE to hear from you……… “There is strength in numbers”….
All that and he left us with no complete answer.
My question is, Does one phone call and one person from DC make the final say on what oil was to be used?
I would think not.
I called the number he left and it gave me another 800 number where you can file complaints, check on Recalls, Etc.
I ask this to Hank69 and others who may have found the true answer.
It's hard for me to believe that Dodge would say that and not do a recall.
1. You have to ammend the owners manual.
2. They would have to send out a recall to replace the OIL CAPS that have 5w20 on them.
I did some footwork and asked some Service Managers and they were puzzled then laughed.They said the same thing I did.
It would show up on their computers and manuals with updates are sent out all the time and they found nothing.
My opinion is that Hank69 and BITOG need to get together and find REAL PROOF. Until they do I would suggest staying with 5w20.
Thanks
