Is the $129 just to replace the battery or also to trouble-shoot the issue?
Will that $129 go toward a new device if they can’t fix it?
I wouldn’t pay $129 on that old of a laptop, unless there was an easily fixable problem or it was known for sure that the battery is the issue. However, kudos to you for potentially saving it from the landfill.
I checked my email and they sent me a copy of the work authorization. A few things are off (like the problems powering it up which I described) but I don't think that's as a critical as replacing the battery. I never said the battery life was short (I rarely use it anyways) but that doesn't matter if it's replaced. I specifically mentioned that it was swollen (and it was acknowledged as a reason why the trackpad might be wonky), but that's not in the report. The date of purchase is really weird too as I bought it March 2015. Whenever I enter it in Apple's "Check Your Coverage" website it says the purchase date isn't verified, which usually happens if the seller didn't transfer over the purchase date with serial number. But not an issue for me as long as they can do the out of warranty work. All the screws are present, but I did buy a screw replacement kit after a couple of them fell out. They're pretty much identical to OEM. Not sure what's up with the listing of a drive size of "512". Factory installed was 500 GB, but it's currently got a 1 TB SSD. And I mentioned it, but there's still the boilerplate warning about third-party parts, although I put the factory memory back in but left the drive. There's really no need to worry about any of that over a battery repair.
I also just got a voice message where they said there was a "storage" problem. When I called in I was told that the diagnostics showed that the "hard drive is failing". News to me since it's a 1TB WD Blue 3D NAND SSD that I installed about 3 years ago and is showing a 100% wear level. I'm probably never going to wear it out in my lifetime. They wanted an additional $120 to replace it. I said I didn't want it replaced (I can do it myself but I'm skeptical that it's actually failing) and they agreed to go ahead with the battery replacement.
|Apple 4th Street|
|Jun 7, 2022||(510) 898-3341|
Genius Bar Work AuthorizationRepair No: R5********
Estimated Pickup Time: Jun 11, 2022
|y_p_w||Warranty Status: Out of Warranty (OW)|
|Model: VIN,MacBook Pro (13-inch Mid 2012)|
|Date of Purchase: Nov 19, 2014|
|Serial No: C1********|
Problem Description/DiagnosisIssue: Customer states that their battery life is incredibly short and had issues with starting up.
Steps to Reproduce: Visually verified the service needed in OS.
Ran MRI (Mac resource inspector). BATTERY failed.
Customer is aware that full diagnostics will be ran prior to repair.
Cosmetic Condition: Display is free from chips and cracks.
Top case has all keys present with multiple keys showing wear.
Bottom plate has all bottom screws and feet present.
No damages to edges of enclosure.
Proposed Resolution: Ordering a battery however starting a part transfer from Bay Street for the available part.
Customer is aware of requote if liquid damage or third party parts are found on device. Customer is aware of potential data loss.
Customer was informed to bring ID to pick up the device after repair.
Mac OS Version: 10.15.x
Hard Drive Size: 512
Memory Size: 4
Contact Apple Support Case: *********
|Item Number||Description||Price||Amount Due||Customer KBB|
|661-04559||SVC,BATTERY,LITH ION||$ 129.00||$ 129.00|
|Total (Tax not included)||$ 129.00||$ 129.00|
By signing below, I agree that:
• the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above;
• as unintentional loss of data may occur as a result of the service it is my responsibility to make a backup copy of my data before bringing my product to Apple for service;
• Apple is not responsible for any loss or corruption of the data on my product during service; and
• Apple may use parts or products that are new or equivalent to new in reliability and performance.