Not impressed with HP

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pbm

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I have bought a new HP desktop and laptop within the past 6 months and they'll be the last ones I buy. J-U-N-K...
 
My brother bought a new laoptop that he is in love with. The outgoing Toshiba was a P.O.S.
 
I could have told you that. Bottom of the barrel components, shoddy build quality, idiotic design are all standard features on all consumer HP computers. Especially laptops. I want to meet the "engineer" who designs their laptop cooling systems, and then pimpslap him in the face a few times for being so stupid. Their motherboards are atrocious to boot. My mom's office uses HP officejet 8 series printers, and they have to be replaced practically monthly, because they just stop working.

I will never spend my hard earned money on an HP product. I always recommend people look at Lenovo or ASUS for computers, and Canon for printers.
 
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Worst computer company ever. I've repaired numerous HP laptops, never had to repair a Lenovo once.

I recommend Lenovo T-series for notebooks and Dell or Lenovo for desktops.
 
Any of the consumer grade systems that are available are all the same basic junk. They are fragile and disposable.

The old adage, "You get what you pay for." Certainly holds true with computers and various other IT gear.

Nick- I agree with you, Lenovo and ASUS is decent. Though their consumer grade stuff shares the same components as anything else.

Take a look at Apple products. Far from cheap, but the customer support and service is rated second to none by many different organizations. Do I own a Mac? No. I have the skill set to build and maintain my own PC based systems. However, I've owned several iPods, current use an iPhone4, iPad2 and AppleTV2.

I recently took a friend shopping for a new laptop for her small business. She was amazed at the different between what her choices were at Staples and Best Buy, compared to my large corporation provided Dell Latitude. Night and day difference in just external build quality.

HP Laserjet printers were the defacto standard for many years. I worked on a project that replaced 2400 of them for a company with Xerox products. Decent hardware, HORRIBLE drivers and support.
 
Laptops are kinda like tires, they all seem really good for the first year and then they're all over the place from there. Paying a higher price doesn't seem to guarantee anything either.

We're dell at work and they are great but they're all 1200~1800 dollar laptops... the low end dell laptops are not impressive when you open them up. I buy disposable laptops for personal use (three kids under four will put you in that direction) and I agree Asus makes a decent cheap laptop, but their higher end products (like the Transformer Prime) lack any polish.
 
I've had my Sony Vaio laptop since '08 and not a single complaint. I think I'll be sticking with Sony on my next computer purchase.
 
HP and Dell are made by Compal in China. Frankly there is very little difference between most consumer-grade computers these days.
 
Learned that lesson a long time ago. Now have a Toshiba Laptop. It has been a good computer, once I got a decent hard drive in it.
 
Originally Posted By: dparm
HP and Dell are made by Compal in China. Frankly there is very little difference between most consumer-grade computers these days.

+1 - they are all "commodities"...
 
Originally Posted By: Nick R
Especially laptops. I want to meet the "engineer" who designs their laptop cooling systems, and then pimpslap him in the face a few times for being so stupid. Their motherboards are atrocious to boot.


HP "engineer": Release BIOS update to keep cooling fan running full tilt all the time.

I played around with an HP Envy laptop a year ago. 17" screen, pretty nice. I did tear it apart one time. Having one fan cool both the CPU and GPU with heatpipes snaking the mobo, bad.

I also remember the Nvidia 7 series GPU failures on HP laptops equipped with that chip. But I think that fault was on nvidia's side. Reflowing the motherboard somewhat revived it.
 
My wife's HP laptop likes to overheat and shut down despite me cleaning the fan and heatsink area. Last HP laptop I'll buy. I've been really happy with my Acer Aspire 4730Z. Although the batteries do not last - went through 2 under warranty - the rest of the laptop has been solid. The older Dells like the Latitude 620-630s are decent.

To be honest, I'd have a hard time settling on a new one if I had to buy one. When I need to replace my wifes' I will probably look at refurbs from Geeks.com, or find a good price on a Lenovo or Asus. Might check out the new Acers as well.
 
At work, I had my department switch from HP to Lenovos. Took quite a while to break the inertia and resistance of the corporate IT.
 
We have all HP enterprise stuff at work and I must say that I like most of it. We have a lot of the 6005 series SFF machines and the packaging in them is pretty smart. They appear to be an adaptation of the BTX type form factor, but the HDD is place right in front of a large rear exhaust fan that also cools the PSU, so the HDD stays nice and cool. I also like the chassis; everything is on tool-less rails or pivots, so they're very easy to service. The HP smart card terminal keyboards also last longer than the Dell stuff we used to use.

I don't have much love for the HP consumer-grade stuff. The chassis tend to have a lot of exterior plastic shrouding that breaks or rattles. But their enterprise-grade equipment has been impressive to me.

I also own a Compaq (HP) laptop at home and it's been 100%. Never any overheating problems and the chassis and keyboard is generally of good quality.
 
Probably a non-sequitur but I serviced HP gear a few years back when we held the contract for both Sun and some HP gear at a few customers.

Some really neat design features. I liked the idea of field programmable logic instead of having to replace components if there was a hardware design issue.

The downside was additional complexity when doing firmware/microcode updates. The cell based servers didn't seem as flexible in some ways as the Sun gear I know and love. I could do more service on the Sun servers while keeping the server running than I could on the HP gear.

Every vendor has it's pluses and minuses. Many of the components were the same hardware, such as network cards, fibre channel cards, disk drives, with HP (or Sun) specific firmware.

On the consumer side, the HP desktop I purchased from MicroCenter has been rock solid. It was a refurb and it has run for the past two years without drama. I've added some additional memory and disk, but other than that, no reason to open the case.

Far better than the brand new Dell I purchased a few years before that.

But I agree, at the consumer level, I think you have a much higher chance of debilitating failures. Not just due to the lack of redundancy, but the other compromises to meet a price point.
 
This old (HP) Compaq business laptop I still use is well built. But it is really a Compaq design.

I agree that HP's consumer level laptops I've seen in recent years are unimpressive. But for those who think that Toshiba stands above the rest, I disagree. The low end consumer Toshiba laptops are exactly the same as their competition from the likes of Lenovo and Dell. They are generic, probably built by the same factory in China. They have some branding differences, like styling on the key tops, and some textures.

For example, Toshiba C series laptops compared to Lenovo G series laptops compared to some of the Dell Inspiron laptops.
 
Originally Posted By: pbm
I have bought a new HP desktop and laptop within the past 6 months and they'll be the last ones I buy. J-U-N-K...


What model PC/laptop did you purchase? What CPUs? What options? How much did they cost?

HP makes some decent stuff, but if you spend $399 on an el-cheapo underpowered AMD-powered PC, well, you get what you pay for.
 
Originally Posted By: CivicFan
At work, I had my department switch from HP to Lenovos. Took quite a while to break the inertia and resistance of the corporate IT.


It's a shame many IT departements (not all of course) are like that. I enjoy looking at technology from different vendors, especially in the business-class product lines and telling the customer "yes, we can support that" rather than "no, we can't do that, it's not brand X".
 
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