I have not watched netflix in a month or two.I was in a mood to look around for something to watch tonight.So I fired up the WII.I hit the search function icon....nothing.It usually gives me an alphabetical search function.I'm looking at the same categories that pop up when i enter.I ask the wife (who was in bed) about the missing search function and she mumbled something about she had updated netflix.
I called Netflix customer service and inquired about it.I was told Netflix did not offer alphabetical search.I explained that I had been using it for quite a while.She put me on hold briefly and came back and admitted that I had had that function on my account but the recent update had wiped it out.I explained that was the way I looked for movies most of the time.Instead of having to wade through categories and scrolling thru titles to find anything.
Her suggestion was to get on my computer, log into Netflix, do an alphabetical search there .Find a title I wanted and then add it to my instant queue.Great.My comp and tv are in different rooms.Real handy.I asked her if she could pass on some customer feedback about how unhappy I was.She just said she would put a note on my account.She succested I log into Netflix and go to the forums and post something there.
I was so annoyed by this bit of idiocy by Netflix that I gave up on watching anything and came here and posted this instead.
Is this yet another mis-step by Netflix management?The search function was easy.It's elimination greatly cuts back on the utilty of the Netflix product.Or is it just me?
I called Netflix customer service and inquired about it.I was told Netflix did not offer alphabetical search.I explained that I had been using it for quite a while.She put me on hold briefly and came back and admitted that I had had that function on my account but the recent update had wiped it out.I explained that was the way I looked for movies most of the time.Instead of having to wade through categories and scrolling thru titles to find anything.
Her suggestion was to get on my computer, log into Netflix, do an alphabetical search there .Find a title I wanted and then add it to my instant queue.Great.My comp and tv are in different rooms.Real handy.I asked her if she could pass on some customer feedback about how unhappy I was.She just said she would put a note on my account.She succested I log into Netflix and go to the forums and post something there.
I was so annoyed by this bit of idiocy by Netflix that I gave up on watching anything and came here and posted this instead.
Is this yet another mis-step by Netflix management?The search function was easy.It's elimination greatly cuts back on the utilty of the Netflix product.Or is it just me?
