Not sure if this is the proper place but I wanted to acknowledge a local NAPA store and the replacement of a NAPA/Gates serpentine belt.
Buick Century (1995) w/3.1L and 175,000 miles. Serpentine belt (NAPA/Gates) is 5.5 years old with about 50,000 miles on it. Looks ok but with the wife driving several hundered miles away with the dog for a competitive event, I am concerned about the belt. My local NAPA is out of stock on the belt so I call a store about 10 miles away. Explain the situation and indicate I want to replace the belt. The counter person suggests I bring the old belt in and if it is a NAPA/Gates belt he can measure the wear and if worn beyond a certain point it will qualify for a n/c replacement. I took the belt in, he measured it and said it met the minimum specs for replacement and handed me a new belt. He indicated Gates was very good about warranty replacement and even offered me a free belt guage so I could check belts on other vehicles at home.
I am a very loyal NAPA customer and this transaction today is another reason why I will remain a loyal NAPA customer.
Buick Century (1995) w/3.1L and 175,000 miles. Serpentine belt (NAPA/Gates) is 5.5 years old with about 50,000 miles on it. Looks ok but with the wife driving several hundered miles away with the dog for a competitive event, I am concerned about the belt. My local NAPA is out of stock on the belt so I call a store about 10 miles away. Explain the situation and indicate I want to replace the belt. The counter person suggests I bring the old belt in and if it is a NAPA/Gates belt he can measure the wear and if worn beyond a certain point it will qualify for a n/c replacement. I took the belt in, he measured it and said it met the minimum specs for replacement and handed me a new belt. He indicated Gates was very good about warranty replacement and even offered me a free belt guage so I could check belts on other vehicles at home.
I am a very loyal NAPA customer and this transaction today is another reason why I will remain a loyal NAPA customer.