Let me start by saying I am a huge fan of AAP. Let me also clarify that they have ALWAYS made things right in the end, on every single issue. But they really need to work on getting some language barrier issues worked out. I will not elaborate on how, I will only start problems/raging lol. Yes, I could have done better on my part to simplify the conversation, but I wasn't asking why the sky is blue. Anyway, here was my conversation, note anything in red is not part of it, just my commentary/edits: Thank you for choosing Advance Auto Parts. A representative will be with you shortly. Thank you for holding. Thank you for chatting with Advance Auto Parts and Batteries. You are now chatting with Angie. How may I assist you today? Angie: Hello! How may I help you today? You: Just 2 questions. Angie: I'd be happy to help you with that. Angie: May I have your name, please? You: 1. Your current ad lists 5 quarts of Valvoline Synpower(or Maxlife Full-Synthetic) and a Fram Ultra filter for $29.99, but it specifically states filters UP TO $7.99. All of the Fram Ultra filters are ABOVE $10. I'm confused.... Tony: 2. If I go (->)into a store(<-) to purchase this deal, can I use a manufacturer's coupon? Angie: Good evening Tony. Angie: I will do manual adjustment in the price to provide you oil special. Angie: In oil special is not possible to use discount and discount is just online not at the store. Tony: What? That's not what I asked... Angie: Are you seeing oil special for $29.99, right? Tony: Yes. So is "filters up to $7.99" a typo or is there an upcharge? Angie: That's the reason I told you I will provide you $29.99 for oil and filter since at shopping cart you will see full price in both items. Tony: I don't want to purchase these items online. I want to purchase them in-store. Angie: You can ask for special oil and they will help you. Tony: Right. But my question is, will they reduce the price of the filter to make it a total of $29.99 + tax, or will it be 32.xx + tax? Angie: Yes, they will provide you $29.99 in both items before taxes. Tony: Ok thank you. Tony: But I still need my second question answered. Tony: Can I use a Manufacturer's coupon in-store? Angie: No, since discount is just online not at the store. Tony: NOT a DISCOUNT.() Tony: A MANUFACTURER'S COUPON... Angie: I was checking it is not possible it is just with the brand. Tony: Wait, what? What does that mean? Angie: In order to assist you better let me transfer you to our support team. They can help you with this inconvenient. Tony: Ok...? Please wait while I transfer the chat to the appropriate group. All representatives are currently assisting others. Thanks for your patience. Thank you for holding. All representatives are currently assisting others. Thanks for your patience. Thank you for holding. All representatives are currently assisting others. Thanks for your patience. Thank you for holding. All representatives are currently assisting others. Thanks for your patience. Thank you for holding. Thank you for chatting with Advance Auto Parts and Batteries. You are now chatting with Frank. How may I assist you today? Frank: Hello! Frank: Would you mind holding for a few minutes while I look into the chat transcript for you? Tony: Sure. Frank: Than you! Tony: Language barrier issues... Frank: Thanks for your patince! Frank: I'm sorry for the confusion. I'll forward this to the appropriate team to update the advertisement. And, we do only accept the Advance Auto Parts giftcards at our store, Manufacturer coupons are not valid. Tony: Manufacturer's coupons on a specific product are NOT accepted? Frank: I am sorry that we do not accept the manufacturer coupon at our store. Tony: May I ask why? I don't understand. Frank: We do offer a better discount at online than that. Tony: Not on motor oil you don't...() Frank: I would like to know what discount that the Manufacturer offered you? Tony: There is a Valvoline coupon for $10 off the purchase of (2) 5-quart jugs. Frank: May I know the part # of the Valvoline item that you like to order? Tony: I have no idea.. I guess a 5-quart jug of Valvoline Maxlife Full-Synthetic 5W-30. Frank: Thank you! Please let me check and assist you. This went on and on, I'll spare you all of any further agony. Again, in the end, they resolved the issue and I was 100% satisfied, but it took 45 minutes. Moral of the story (IMO): AAP, I love you guys, truly. But please get people that speak fluent English, and please teach them how to spell/type. P.S. - Please bring Wix and Lubegard to your stores (and online). Edit: The conversation still ended with them NOT accepting Mfr coupons. I still don't know why.