More proof we're doomed

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Drew99GT

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So I ordered all my Christmas gifts through Amazon this year (mistake number 9324792792374978927498). Did I receive the 2 Jeff Dunham DVDs and the German Shepard calender? Of course not. Instead, I got 2 quija boards, I bunch of blue rays I have no idea what they are, and some weird [censored] books. So after searching for 10 minutes for the customer service section of amazon's website, I finally get a phone number. I talked to "Jean Smith" (YEA RIGHT
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) who sounded like Apu's (from the Simpsons) wife. Obviously and Indian call center. Using America names is an insult IMO; a total slap in the face. Almost like [censored] you, I took your job.

I thoroughly dislike what is happening to our country.

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I grew up in Hawaii where I was the minority. So I don't feel I am Prejudiced. I used to get picked on just about every day being Caucasian.

I am not a fan of all this offshore job outsourcing.........
 
For me it was when I ran across a published review of an SUV where the author said that he was downgrading it because it didn't have butt warmers. I knew then that we were doomed, the estrogen level having hit a tipping point, where illiterate third world types stunted from malnutrition would be capable of defeating us more often than not. Our only consolation would be a technological leap consisting of 'supposi-sensors' for everyone in the vehicle, for the ultimate in zonal comfort and enjoyment.
 
Originally Posted By: 1sttruck
For me it was when I ran across a published review of an SUV where the author said that he was downgrading it because it didn't have butt warmers. I knew then that we were doomed, the estrogen level having hit a tipping point, where illiterate third world types stunted from malnutrition would be capable of defeating us more often than not. Our only consolation would be a technological leap consisting of 'supposi-sensors' for everyone in the vehicle, for the ultimate in zonal comfort and enjoyment.


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Would you rather she told you her real name which you couldn't even pronounce? I don't tell people my real name either because 99.9% of them will butcher it so badly that it'll just drive me nuts.

And what's wrong with saying "happy holidays"? People believe in different things in the US. How was she to know what religion you subscribe to?

Things at Amazon are low-priced for a reason. One of those reasons is that they outsource their customer service. Sure, you could have it in the US, but then it would cost more and nobody would be buying stuff from Amazon in the first place.
 
Why is that proof we're doomed?

I probably order a couple thousand dollars worth of merchandise from Amazon each year, and have been doing so for several years. I've had perhaps 3 problems with orders in that time, both of which were promptly and courteously corrected by customer service. I never needed a phone call-just using the contact us button for customer service had a response within an hour or so.

I'm guessing it was just simply a case of 2 orders getting crossed in shipping. Hardly the end of society as we know it and certainly not indicative of "what is happening to our country".

It's a simple mistake, nothing more. It happens, especially at the holiday rush.
 
I avoid companies that use off shore teleidiots. We have plenty of upstanding adults here that need jobs.

I don't buy Dell, Amazon and few others.....

Is there a web list somewhere of companies that use offshore support?
 
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I don't buy Dell, Amazon and few others..


Dell now has a line item for business computer support that basically says "North American support"

So you can pay extra if you want to employ your fellow hemisphereians.
 
Originally Posted By: Pop_Rivit
Why is that proof we're doomed?



Because I'm sure some of the 8 million plus people who are unemployed would happily work in a call center here in the US.
 
Its the sign of the times, outsourcing jobs.

I purchased from amazon, when they screwed up my order, the csr was name Rashid it was less disturbing that he used a name that matched the accent.

Called Chase cards to fix a problem, it was obvious they were of Indian background, it was kinda awkward giving your social to someone on the other side of the world, one person was giddy that I received a $150 credit for taking out the new card. Probably more than they make a month.

Had a problem with my Road Runner Internet service, called the help line and it was obvious the person was from another country.
The Canadian accent was thick, she admitted being in Canada, I dint feel any better about it.

Looks to me that all or most customer service jobs are heading or are already gone.
 
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Originally Posted By: Fester
Its the sign of the times, outsourcing jobs.

I purchased from amazon, when they screwed up my order, the csr was name Rashid it was less disturbing that he used a name that matched the accent.

Called Chase cards to fix a problem, it was obvious they were of Indian background, it was kinda awkward giving your social to someone on the other side of the world, one person was giddy that I received a $150 credit for taking out the new card. Probably more than they make a month.

Had a problem with my Road Runner Internet service, called the help line and it was obvious the person was from another country.
The Canadian accent was thick, she admitted being in Canada, I dint feel any better about it.

Looks to me that all or most customer service jobs are heading or are already gone.


We seriously have an accent?
 
Originally Posted By: OVERK1LL
Originally Posted By: Fester
Its the sign of the times, outsourcing jobs.

I purchased from amazon, when they screwed up my order, the csr was name Rashid it was less disturbing that he used a name that matched the accent.

Called Chase cards to fix a problem, it was obvious they were of Indian background, it was kinda awkward giving your social to someone on the other side of the world, one person was giddy that I received a $150 credit for taking out the new card. Probably more than they make a month.

Had a problem with my Road Runner Internet service, called the help line and it was obvious the person was from another country.
The Canadian accent was thick, she admitted being in Canada, I dint feel any better about it.

Looks to me that all or most customer service jobs are heading or are already gone.


We seriously have an accent?


Oh der dontcha knooow, eh.
 
Originally Posted By: Fester
she admitted being in Canada, I dint feel any better about it.

Fester - I'll vouch for all 33 million Canadians. We're OK.
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Originally Posted By: Fester
Had a problem with my Road Runner Internet service, called the help line and it was obvious the person was from another country.
The Canadian accent was thick, she admitted being in Canada, I dint feel any better about it.

Dear lord are we being picky. If you want to hear your own accent, then go to a local store/customer office.
 
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