You'll never get them if you've waited that long. I submitted three on different days. I received the last one after three weeks, but the previous two that I submitted about 5 weeks prior were nowhere to be found.
The tracking system is useless; "received for processing, x amount of days", no way to know the status of the previous submissions.
I don't know where I saw a contact form, but even after filling the form, I received an email two days after, telling me to call (866) 895-9127. Mind you, in the contact form, I gave them everything needed to resolve my issue. After calling and giving them a piece of my mind, I received the others five days later.
The system for the delvac rebates was changed. We could see previous submissions and their statuses in the old dashboard. If you look around this forum for this company Arrowhead Promotions/ Apfco, you'd see so many complaints about the tracking system.
When you call, you can tell them that it's not an isolated case; you can't just randomly decide which rebates to process with no rhyme or reason. No denial/declined email, no response, just silence with a terrible tracking system. Customers shouldn't have to be running around for 10 dollars. Validation of rebates shouldn't be taking 10 weeks. I saw that this same company was in charge of the Mobil 1 rebate with a cup and I didn't bother. Rant over.
I hope this helps.
