Mercedes Benz 2.0 turbo I-4

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Carolinas
I had a chat with an owner of a 2024 Leisure Travel Van with a 2.0 MB Turbo. He said the oil change interval is 20,000 miles, and the crankcase takes 10-11 quarts, and that the oil changes "have" to be done at the dealership at approximately $1000 per change. I asked why it costs that much, and the answer was that the oil had to be drained from various parts of the engine compartment. Is this true? My VW Mk7 TDI takes 5 quarts and it has an old fashioned drain plug. Does the MB have an oil cooler and if so is this where it needs to be drained in addition to the crankcase?
 
I had a chat with an owner of a 2024 Leisure Travel Van with a 2.0 MB Turbo. He said the oil change interval is 20,000 miles, and the crankcase takes 10-11 quarts, and that the oil changes "have" to be done at the dealership at approximately $1000 per change. I asked why it costs that much, and the answer was that the oil had to be drained from various parts of the engine compartment. Is this true? My VW Mk7 TDI takes 5 quarts and it has an old fashioned drain plug. Does the MB have an oil cooler and if so is this where it needs to be drained in addition to the crankcase?
An oil change on my 10 quart, twin turbo, engine is about $200 at the Mercedes Dealer.

What Dealer is your friend taking this to? I bet it’s the RV dealer - not a Mercedes issue, in that case.
11.1L of Mobil 1 0W-40 in a 2021 Metris ~$150 if I don't do it myself.
 
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I had a chat with an owner of a 2024 Leisure Travel Van with a 2.0 MB Turbo. He said the oil change interval is 20,000 miles, and the crankcase takes 10-11 quarts, and that the oil changes "have" to be done at the dealership at approximately $1000 per change. I asked why it costs that much, and the answer was that the oil had to be drained from various parts of the engine compartment. Is this true? My VW Mk7 TDI takes 5 quarts and it has an old fashioned drain plug. Does the MB have an oil cooler and if so is this where it needs to be drained in addition to the crankcase?
Tell him to join BITOG.
 
Possibly some sort of special equipment spec solely for the heavy duty use, Like Amazon delivery vans. I have the same engine, but it only holds 7.5 quarts, and no separate hiding places to drain.
I do all oil changes myself, and typically with an oil extractor from the topside of the engine, just like they would at the Mercedes dealership.
My oil life monitor is a simple day counter and the owners manual states 10,000 miles or one year. Oil requirement for my 2018 is MB 229.5 or 229.6.
 
Keep in mind that there is no warranty on MB vehicles unless you get a receipt from a professional establishment for each maintenance service. It doesn't have to be a dealership, but it must be a receipt from a professional establishment with the correct oil spec listed on the invoice. Otherwise, MB will reject any engine warranty claims. This is clearly listed in the warranty guide that comes with their vehicles.
 
Keep in mind that there is no warranty on MB vehicles unless you get a receipt from a professional establishment for each maintenance service. It doesn't have to be a dealership, but it must be a receipt from a professional establishment with the correct oil spec listed on the invoice. Otherwise, MB will reject any engine warranty claims. This is clearly listed in the warranty guide that comes with their vehicles.
How did they get around the magneson-moss act?
 
How did they get around the magneson-moss act?
No idea. Not a lawyer, but I don’t recall any provision of the MM act specifically protecting DIY maintenance.

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Keep in mind that there is no warranty on MB vehicles unless you get a receipt from a professional establishment for each maintenance service. It doesn't have to be a dealership, but it must be a receipt from a professional establishment with the correct oil spec listed on the invoice. Otherwise, MB will reject any engine warranty claims. This is clearly listed in the warranty guide that comes with their vehicles.
That is nothing other than a desperate means to prevent paying for a warranty claim. Nothing else.
 
I had a chat with an owner of a 2024 Leisure Travel Van with a 2.0 MB Turbo. He said the oil change interval is 20,000 miles, and the crankcase takes 10-11 quarts, and that the oil changes "have" to be done at the dealership at approximately $1000 per change. I asked why it costs that much, and the answer was that the oil had to be drained from various parts of the engine compartment. Is this true? My VW Mk7 TDI takes 5 quarts and it has an old fashioned drain plug. Does the MB have an oil cooler and if so is this where it needs to be drained in addition to the crankcase?
He doesn't drive a Bugatti Chiron. Something sounds off.
 
Keep in mind that there is no warranty on MB vehicles unless you get a receipt from a professional establishment for each maintenance service. It doesn't have to be a dealership, but it must be a receipt from a professional establishment with the correct oil spec listed on the invoice. Otherwise, MB will reject any engine warranty claims. This is clearly listed in the warranty guide that comes with their vehicles.
Mine's long out of their stupid 4 year warranty, no issues.
 
Showing a receipt of the specified oil and filter is not going to be sufficient, I guess, because if the oil change was done by anyone outside of the dealership, it is done incorrectly.
 
Showing a receipt of the specified oil and filter is not going to be sufficient, I guess, because if the oil change was done by anyone outside of the dealership, it is done incorrectly.
Registered automotive repair shop with a license number is fine. Doesn’t have to be dealer. But DIY receipts will be rejected, I have personal experience with this.
 
I had a chat with an owner of a 2024 Leisure Travel Van with a 2.0 MB Turbo. He said the oil change interval is 20,000 miles, and the crankcase takes 10-11 quarts, and that the oil changes "have" to be done at the dealership at approximately $1000 per change. I asked why it costs that much, and the answer was that the oil had to be drained from various parts of the engine compartment. Is this true? My VW Mk7 TDI takes 5 quarts and it has an old fashioned drain plug. Does the MB have an oil cooler and if so is this where it needs to be drained in addition to the crankcase?
I am not saying this is the wrong way to do it, but if you have to change "from various parts of the engine" every 20k miles, it is probably mathematically equivalent to change it every 3k miles in only one place at a time, for the same cost. The oil probably will never start from 100% clean and drain at 10% clean using this strategy, and would just keep going from 50% clean to 10% clean, and stay in the same worst case scenario the entire life and never got too dirty despite never perfectly clean.

I think the marketing guy just want to do a checkbox for 20k service to make it look clean when the engineer literally just wish you do 5k oil change and call it a day.

Possibly some sort of special equipment spec solely for the heavy duty use, Like Amazon delivery vans. I have the same engine, but it only holds 7.5 quarts, and no separate hiding places to drain.
I do all oil changes myself, and typically with an oil extractor from the topside of the engine, just like they would at the Mercedes dealership.
My oil life monitor is a simple day counter and the owners manual states 10,000 miles or one year. Oil requirement for my 2018 is MB 229.5 or 229.6.
That seems to be what I was thinking.
 
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