EGO BATTERY GONE BAD
I thought I would post an update to my previous posts in this thread.
Purchased my first battery EGO lawnmower on 4/7/2023
13 months later I had battery problems with the 7.5 amp battery. Annoying it is, I paid more than I ever did for a mower, roughly 6 or $700 and never had a mower that failed me, this one only a year old.
Anyway, without sounding too dramatic. The battery has an issue, sometimes out of the blue the last month it would blink red and die even though it was fully charged when I started cutting the lawn. Other times I would put it in the charger and it would show charged but then in the mower it would die the second I turned the mower on.
Long story short, I did notice a small amount of greasy liquid coming out near one of the battery terminals I suspect one or more of the cells are leaking, once I wipe off the contacts it will start working again. Even though it's not a lot of greasy stuff, it's weird, I have been able to wipe it off and it would start working and nurse the thing to get the lawn cut.
Anyway, I bought this mower for carefree mowing and it's been GREAT! I love it until I started thinking I might be stuck with a $700 lemon but ...
Anyway, EGO customer service was GREAT. Called them up, no wait, girl had me do some trouble shooting (testing) on the battery and the charger. Determined the battery was bad and new 7.5 amp is already been shipped out. Zero cost to me for a battery with a retail price of $399 that isnt bad.
I would stress to everyone, when you get something like this mower. It pays to register it online. I did do that last year when I bought it. Of course I also saved my receipt from Lowes as the battery has a 3 year warranty.
By registering it online, they were able to pull up the mower and battery serial number (yes the battery has its OWN serial number) along with my information. I THINK that may add credibility to the phone call with them knowing this isnt a scam to get a $400 battery. All I know the process was swift and very re-assuring.
So all in all, I was the unlucky one with a bad battery, others in my community have had zero issues with their EGO mower and other EGO equipment. I was very impressed how easy and fluid customer service was and the speed of the resolution. I REALLY like this mower and hopefully no other battery issues for years.