I have seen many NEW 2010 2011 3.5 v6 hyundai santa fe and kia sorrento engines with a cold start loud knock that Hyundai said is normal (its not normal no matter what Hyundai says) i have also seen one of the knockers that hyundai said was normal getting replaced at 7,933 miles... If Hyundai says its normal call your lemon law attorney's office they work free of charge to the consumer they will get you results in most cases...No Cost to you