dnewton3
Staff member
Wife and I are in Phoenix area for T-day week to visit inlaws. Staying at a major hotel chain location we’ve been at many times before because we’ve been happy with it.
Last night the adjoining room had a small dog which barked frequently on/off nearly all night. After two hours I called at 11:40pm to complain and the night manager said he’d investigate. This morning at 5:30am it woke me up, after repeatedly waking my wife through the night. I walked down to speak with the desk clerk; it was the same man I spoke with on the phone prior. He said he didn’t have a chance to check last night (in 6 hours?!?). I asked when they were checking out and he said that he couldn’t give out that info. He said that he could move us to another room if it’s a problem tonight, as if somehow we’re the bad guys and we should be inconvenienced (move to another room) for being inconvenienced by the barking dog. I said that if I had to pack our stuff, the move would be to another hotel and not another room. He had no reply other than to let me know after noon if they check out. He also said that the hotel can’t stop a barking dog but moving us would fix the issue (I guess that is true as long as another dog doesn’t move in close by again). So we’re the villains for being victims In my view.
On my way back to my room I actually passed the man on our floor and his dog was barking in the hallway as he carried the little yapper. I asked if his dog was the one barking all night and he replied “not all night”, as if we could debate what the phrase “all night” meant. I guess he’s deaf to his own barking dog, but he was clearly aware that it barked repeatedly through the night. What a tool.
We like the hotel for its proximity to amenities and in-laws. But this may be that camels straw which breaks out back. I looked up the hotel brand policy on the official website and it only said to call each local hotel for pet policies. I guess there’s no written policy to see.
Some people today have no sense of polite and responsible behavior including pets and kids. We both really like dogs but dogs are pets and should be controlled especially in a public area Where people are trying to sleep at a normal time.
Am I wrong here? Are we the problem?
Last night the adjoining room had a small dog which barked frequently on/off nearly all night. After two hours I called at 11:40pm to complain and the night manager said he’d investigate. This morning at 5:30am it woke me up, after repeatedly waking my wife through the night. I walked down to speak with the desk clerk; it was the same man I spoke with on the phone prior. He said he didn’t have a chance to check last night (in 6 hours?!?). I asked when they were checking out and he said that he couldn’t give out that info. He said that he could move us to another room if it’s a problem tonight, as if somehow we’re the bad guys and we should be inconvenienced (move to another room) for being inconvenienced by the barking dog. I said that if I had to pack our stuff, the move would be to another hotel and not another room. He had no reply other than to let me know after noon if they check out. He also said that the hotel can’t stop a barking dog but moving us would fix the issue (I guess that is true as long as another dog doesn’t move in close by again). So we’re the villains for being victims In my view.
On my way back to my room I actually passed the man on our floor and his dog was barking in the hallway as he carried the little yapper. I asked if his dog was the one barking all night and he replied “not all night”, as if we could debate what the phrase “all night” meant. I guess he’s deaf to his own barking dog, but he was clearly aware that it barked repeatedly through the night. What a tool.
We like the hotel for its proximity to amenities and in-laws. But this may be that camels straw which breaks out back. I looked up the hotel brand policy on the official website and it only said to call each local hotel for pet policies. I guess there’s no written policy to see.
Some people today have no sense of polite and responsible behavior including pets and kids. We both really like dogs but dogs are pets and should be controlled especially in a public area Where people are trying to sleep at a normal time.
Am I wrong here? Are we the problem?
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