My 2025 Lyriq was in the shop for a week:
- Replaced HVAC case to fix water dripping into the front passenger footwell. The factory plastic casting was defective; there's a TSB out for this. Seemed like a big job. According to the paperwork, they removed the dash, replaced the case, replaced / removed (?) the evaporator and evacuated & recharged the R1234yf refrigerant.
- Replaced the NFC reader on the driver's door because the key card randomly stopped working. Paperwork says they first tried replacing the key and reprogramming the module, to no avail. Now everything works. Nice to slip the key card into my wallet and to not have to carry the FOB around. Cadillac still doesn't offer the ability to use your phone as a key like Tesla. Maybe they will before my lease is up in Dec 2026, but I'm not holding my breathe!
- Free 7,500 mile tire rotation. They also did various telematics & radio updates, I presume since the car was in for service anyway.
This was my first experience with Cadillac service and it was excellent. My dealer immediately provided a Lyriq loaner (actually, two; had to return the first one after one day because a customer purchased it). They called every couple of days for progress updates and returned my car washed and charged up. Can't really ask for anything more
.
- Replaced HVAC case to fix water dripping into the front passenger footwell. The factory plastic casting was defective; there's a TSB out for this. Seemed like a big job. According to the paperwork, they removed the dash, replaced the case, replaced / removed (?) the evaporator and evacuated & recharged the R1234yf refrigerant.
- Replaced the NFC reader on the driver's door because the key card randomly stopped working. Paperwork says they first tried replacing the key and reprogramming the module, to no avail. Now everything works. Nice to slip the key card into my wallet and to not have to carry the FOB around. Cadillac still doesn't offer the ability to use your phone as a key like Tesla. Maybe they will before my lease is up in Dec 2026, but I'm not holding my breathe!
- Free 7,500 mile tire rotation. They also did various telematics & radio updates, I presume since the car was in for service anyway.
This was my first experience with Cadillac service and it was excellent. My dealer immediately provided a Lyriq loaner (actually, two; had to return the first one after one day because a customer purchased it). They called every couple of days for progress updates and returned my car washed and charged up. Can't really ask for anything more
.
