Got a job at jiffy lube,

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Originally Posted By: Mr Nice
Of course the employees are instructed to tell the customers about the 'necessary' 3K OCI. The manager's job is to SELL, SELL, SELL products and services.


The manager's job is to SELL, SELL, SELL oils and services that's why his "obligatory" 3k OCI even for synthetics... By the other hand BMW's job is to sell new cars and a car requiring so little maintainance (OCIs of 15k!) would be very attractive for most costumers - that's why their 15k OCI recomendation... Which car maker wants cars that last too long?..In this case I'd rather follow manager's recomendation and don't stretch OCI too long (15k!), prefering my car to last even after the warranty's gone.
 
Originally Posted By: Locomotive
Dont forget to make sure that drainplug is tight before the customer drives off.


And be sure not to strip it out!

Gramps took his Suburban to Walmart for an oil change, they came out about 10 minutes later and said the drain plug was stripped out and they couldn't do the service. When argued with they told us they check the drain plug to see if it can be tightened before they start. So they tighten already tight bolts and then go to far and strip them out and then blame the customer.

That was a fun day.
 
Originally Posted By: wemay
Jiffy Lube handle thousands of issie free oil changes daily. Many for very satisfied repeat customers. Internet magnification of issues not withstanding.


+1.

Plenty of documented maintenance snafus right here on BITOG, where the experts hang.
 
Originally Posted By: simple_gifts
Originally Posted By: wemay
Jiffy Lube handle thousands of issie free oil changes daily. Many for very satisfied repeat customers. Internet magnification of issues not withstanding.


+1.

Plenty of documented maintenance snafus right here on BITOG, where the experts hang.



Then there are many, many we don't hear about.........
 
Did they teach you this at Jiffy Lube:
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