It seems that dsl goes out a few times a day now. Is this normal for dsl? This is the first dsl service i ever have.
Getting tired of Verizon internet!!
- Thread starter daves66nova
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i've called before and the usual "power your modem on and off" and turn your computer on and off.Other times i call,they try getting me to do the same,i tell them that i already have and like a robot they still talk over me and tell the to cycle the modem.Man, it gets annoying!1
MrQuackers
Site Donor 2025
Originally Posted By: dishdude
NO! This is not normal. I had the same issue with CenturyLink in Las Vegas, after numerous repair attempts I finally paid the ETF and switched to Cox cable.
My sister says she loves Cox. Then she giggles like a schoolgirl? IDK
NO! This is not normal. I had the same issue with CenturyLink in Las Vegas, after numerous repair attempts I finally paid the ETF and switched to Cox cable.
My sister says she loves Cox. Then she giggles like a schoolgirl? IDK
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Our Verizon DSL was horrible. Had those same "outtage" issues as well. Their customer service was also unacceptable.
Is there any thing to do ,or ask for, to get all my emails registered with verizon,to be transferred to a new dsl service?
Originally Posted By: MrQuackers
Originally Posted By: dishdude
NO! This is not normal. I had the same issue with CenturyLink in Las Vegas, after numerous repair attempts I finally paid the ETF and switched to Cox cable.
My sister says she loves Cox. Then she giggles like a schoolgirl? IDK
LOL That is hilarious
Originally Posted By: dishdude
NO! This is not normal. I had the same issue with CenturyLink in Las Vegas, after numerous repair attempts I finally paid the ETF and switched to Cox cable.
My sister says she loves Cox. Then she giggles like a schoolgirl? IDK
LOL That is hilarious
Originally Posted By: daves66nova
It seems that dsl goes out a few times a day now. Is this normal for dsl? This is the first dsl service i ever have.
I have Fairpoint and call and ask them to see how many times the DSL modem has dropped in the past few days. They can look. Usually its 'tons" and they realize it needs fixing. On the downside they have done many things, fixing it completely is not one of them.
It seems that dsl goes out a few times a day now. Is this normal for dsl? This is the first dsl service i ever have.
I have Fairpoint and call and ask them to see how many times the DSL modem has dropped in the past few days. They can look. Usually its 'tons" and they realize it needs fixing. On the downside they have done many things, fixing it completely is not one of them.
Cox support sucks. They lie and lie and refuse to admit the problem is on their side. They will send techs out who will, off the record, tell you that the problem lies with Cox. Last time I caught them in their lie, after I complained, they said that no one else in my area was complaining (Which was incorrect and I had stated so). When the tech came out and repeated the lie, 2 of my neighbors that have cox and also had called and got the same line, seeing the cox truck (I had told them what time the tech was coming), came out and told the tech that the bit that the problem was only with me, hence my computer, was incorrect and told the tech that they had called to and had complained and had gotten eh same lie. The tech then got on the phone and upgraded the work order.
Yea, things got better for a week and then back to how they are.
Yea, things got better for a week and then back to how they are.
Rock solid SNET/SBC/ATT DSL for 10 years. Maybe 4 hours total outage. The CO is 10 houses away however.
My dads Verizon DSL connection here in MA was constantly getting disconnected. Power cycling Verizon's router worked almost every time.
My experience from 2003-2007 with DSL was not a single drop. However somehow they got a "mistaken" order to kill my service and told me a new (re)connection was 9 days. I called Comcast(had $17 reception cable) and was back online in 1hr including time to drive to office and get cable modem.
from the sounds of it more people have issues with the dsl service also. I have had cable modem since I moved into my place and would not look back. it is more expensive but been very reliable for us. op sounds like have rebooted the equipment and pc , not much else you could do then. hope you find a good solution. did you try talking to your neighbors and see who they have for an ISP ?
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I've had Windstream DSL since 2007, beginning at 1.5 MB and now at 12MB. It's been mostly reliable and costs less than the alternative (TWC). I need to keep my landline because I still use fax which is not reliable over VOIP phone that TWC would provide, and I don't have to pay extra for home wi-fi that TWC would charge for even if I provided the router. The one or two outages I've had per year are usually repaired quickly. If the service continues as it has been, I'll keep Windstream.
Originally Posted By: GrtArtiste
I've had Windstream DSL since 2007, beginning at 1.5 MB and now at 12MB. It's been mostly reliable and costs less than the alternative (TWC). I need to keep my landline because I still use fax which is not reliable over VOIP phone that TWC would provide, and I don't have to pay extra for home wi-fi that TWC would charge for even if I provided the router. The one or two outages I've had per year are usually repaired quickly. If the service continues as it has been, I'll keep Windstream.
There is some info in there that is incorrect. I have a fax with TWC VOIP phone and it works perfectly. Also, if you provide your own router you DO NOT have to pay for wireless networking.
I've had Windstream DSL since 2007, beginning at 1.5 MB and now at 12MB. It's been mostly reliable and costs less than the alternative (TWC). I need to keep my landline because I still use fax which is not reliable over VOIP phone that TWC would provide, and I don't have to pay extra for home wi-fi that TWC would charge for even if I provided the router. The one or two outages I've had per year are usually repaired quickly. If the service continues as it has been, I'll keep Windstream.
There is some info in there that is incorrect. I have a fax with TWC VOIP phone and it works perfectly. Also, if you provide your own router you DO NOT have to pay for wireless networking.
We have been TWC clients for over 10 years and could count the outages and/or problems on one hand.
Overall VERY reliable with the best customer service.
Overall VERY reliable with the best customer service.
AT&T DSL got pretty bad for us too. Continual drops, especially during the lightest of rain outside our area, or somewhere near the switching station.
It got so bad that if the word "rain" was used in a sentence, it would go offline.
More people having the same issue:
http://businessforums.verizon.net/t5/Hig...ins/td-p/190190
DSL is mostly a dead-end technology with most larger players positioning DSL in the background of their service offerings, so don't expect them to invest much in the way of time or money to fix DSL issues such as these. AT&T's "solution" was to go with U-Verse. For me, as a DirecTV subscriber, that's a non-option. We took the gamble with Charter cable, much better speed and far fewer offline times, vastly better.
Look for a different provider if you can, you'll be glad you did.
It got so bad that if the word "rain" was used in a sentence, it would go offline.
More people having the same issue:
http://businessforums.verizon.net/t5/Hig...ins/td-p/190190
DSL is mostly a dead-end technology with most larger players positioning DSL in the background of their service offerings, so don't expect them to invest much in the way of time or money to fix DSL issues such as these. AT&T's "solution" was to go with U-Verse. For me, as a DirecTV subscriber, that's a non-option. We took the gamble with Charter cable, much better speed and far fewer offline times, vastly better.
Look for a different provider if you can, you'll be glad you did.
OVERKILL
$100 Site Donor 2021
Originally Posted By: ToyotaNSaturn
DSL is mostly a dead-end technology with most larger players positioning DSL in the background of their service offerings, so don't expect them to invest much in the way of time or money to fix DSL issues such as these. AT&T's "solution" was to go with U-Verse. For me, as a DirecTV subscriber, that's a non-option. We took the gamble with Charter cable, much better speed and far fewer offline times, vastly better.
Look for a different provider if you can, you'll be glad you did.
Depends on the provider. BELL is leveraging VDSL2 up here as part of their "fibe" package for example. They've upgraded and increased the number of remotes around, decreasing the distance between the client and the remote, and installing fibre feeds to all the remotes.
Our local cable provider, Cogeco, has caps on their service, and while they offer up to 50Mbit, the upstream bandwidth still blows.
On the other hand, I'm using a local provider who has both cable AND xDSL, depending on where you live. They have no caps, their own dedicated fibre backbone and we use their VDSL2 service for a number of our locations. I have them at home and am on 24/4 VDSL2, which has been nothing but incredibly reliable. We have 58/58 VDSL2 at another one of our locations through them and we've never had an outage.
My main gripe with DSL providers is that, as you mentioned, it is often treated as a dead-end technology (even given the capability of VDSL2, it is incredibly distance dependant, unlike cable) and the antique phone lines are poorly maintained in some areas leading to poor sync speeds, unstable connections and frustrated users.
The other fork of this is that there is little focus put on ensuring that the loop length/load is kept as short as it can be with a proper on-premises DSL splitter to isolate the building lines/phones/loads from the DSL service. This, coupled with cheap modems (which exasperates the issue, as they are often unstable, lose sync, hard lock...etc) results in a less than wonderful DSL experience for the end user.
I don't think the technology is dead-end. But I think the way it is being treated by ISP's is going to result in its use declining further and further, and advancements to allow greater performance, like what BELL is doing up here, are not going to be seen.
DSL is mostly a dead-end technology with most larger players positioning DSL in the background of their service offerings, so don't expect them to invest much in the way of time or money to fix DSL issues such as these. AT&T's "solution" was to go with U-Verse. For me, as a DirecTV subscriber, that's a non-option. We took the gamble with Charter cable, much better speed and far fewer offline times, vastly better.
Look for a different provider if you can, you'll be glad you did.
Depends on the provider. BELL is leveraging VDSL2 up here as part of their "fibe" package for example. They've upgraded and increased the number of remotes around, decreasing the distance between the client and the remote, and installing fibre feeds to all the remotes.
Our local cable provider, Cogeco, has caps on their service, and while they offer up to 50Mbit, the upstream bandwidth still blows.
On the other hand, I'm using a local provider who has both cable AND xDSL, depending on where you live. They have no caps, their own dedicated fibre backbone and we use their VDSL2 service for a number of our locations. I have them at home and am on 24/4 VDSL2, which has been nothing but incredibly reliable. We have 58/58 VDSL2 at another one of our locations through them and we've never had an outage.
My main gripe with DSL providers is that, as you mentioned, it is often treated as a dead-end technology (even given the capability of VDSL2, it is incredibly distance dependant, unlike cable) and the antique phone lines are poorly maintained in some areas leading to poor sync speeds, unstable connections and frustrated users.
The other fork of this is that there is little focus put on ensuring that the loop length/load is kept as short as it can be with a proper on-premises DSL splitter to isolate the building lines/phones/loads from the DSL service. This, coupled with cheap modems (which exasperates the issue, as they are often unstable, lose sync, hard lock...etc) results in a less than wonderful DSL experience for the end user.
I don't think the technology is dead-end. But I think the way it is being treated by ISP's is going to result in its use declining further and further, and advancements to allow greater performance, like what BELL is doing up here, are not going to be seen.
JHZR2
Staff member
DSL isnt the fastest but ours has been rock solid reliable for years. Ill bet your router and/or modem needs a reboot/reset.
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