Funny Dealer

[supton]

When I bought my Tundra I, for whatever reason, did acquiesce to signing up to come back in six months for service. I got emailed to confirm recently, and put it off, not realizing I could cancel/confirm via the web. Once I realized that, I clicked on Cancel, and got the following message:

"Uh-oh! Did we do something wrong? We understand life demands and schedule changes, but would still like the opportunity to service you! You can call us at ... to reschedule this appointment and get the quality of service you deserve!"

Had I known the service was for me and not the truck I might not have canceled...

 

[javacontour]

Ask for a picture of the "service advisor" before you make any final answers about wanting to be serviced

 

[morepwr]

Offering "happy endings" should really help car sales! LOL!

 

[surfstar]

So that's why a lube & filter cost so much at a dealership.

 

[SatinSilver]

So what's the name of this dealer? I may be in your area soon, j/k.

 

[cmorr]

 

[ctrcbob]

I've told them that I have no idea where I'll be when my next service is due. So I will stop off at the dealer in the area I'm at.

Just had my first service and they twice tried to get me to make an appointment for my next. It may be in two months, it may be in six months. Just don't know.

 

[theKman]

When I was last a Toyota Service Advisor a few years ago, they were just starting to make a big deal about scheduling the next appointment. I can't recall if it was on the survey at the time, but I know that it is now. It's probably not a metric that goes to the advisor's ultimate score (the one most get a bonus on), but it's one that the dealer can use to see who's doing it and who's not.