Customer came in today with a 2009 VW New Beetle cabrio. My guy tells him it takes synthetic and he whines about the price. We used Mobil 1 0w40. He waits until we pour all 6 bottles in at which he pulls out his owners manual and says his car is specced for synthetic 5w30 and 5w40. Meeting VW 502.00 standard. He argues that we put in the wrong viscosity, I show him the back of the bottle shows 502.00. He still claims that 502.00 is just the standard and whats important is viscosity. I tell him this oil is also specced for Mercedes and Porsches and stuff and there is nothing wrong with it. He tells me he has a Lamborghini so he knows about good oils.
I tell him to call the dealership and ask them and I guarantee this oil is ok for his car.
So when he gets home he calls the dealer and guess what they told him? You have to use 5w30 or 5w40.
He calls my boss and tells him what the dealer said and he agreed to come in and have Syntec 5w40 poured in.
I then call the dealer and ask "I have a 09 Beetle and Id like to know what kind of oil it needs." The advisor told me synthetic 5w30 or 5w40. I ask him what about 502.00, cant I use anything off that list? ie. Mobil 1 0w40? He says sure, it's no problem. 5w30 and 5w40 is just what their dealership offers.
So he's coming in tomorrow to drain the Mobil 1 0w40 and get the 5w40. I've printed the 502.00 chart, and plan to show it to him. I wish I could just tell him to "take a hike".
Whats wrong with people?
I tell him to call the dealership and ask them and I guarantee this oil is ok for his car.
So when he gets home he calls the dealer and guess what they told him? You have to use 5w30 or 5w40.
He calls my boss and tells him what the dealer said and he agreed to come in and have Syntec 5w40 poured in.
I then call the dealer and ask "I have a 09 Beetle and Id like to know what kind of oil it needs." The advisor told me synthetic 5w30 or 5w40. I ask him what about 502.00, cant I use anything off that list? ie. Mobil 1 0w40? He says sure, it's no problem. 5w30 and 5w40 is just what their dealership offers.
So he's coming in tomorrow to drain the Mobil 1 0w40 and get the 5w40. I've printed the 502.00 chart, and plan to show it to him. I wish I could just tell him to "take a hike".
Whats wrong with people?
