Error 0x80070570 when installing 64-Bit Windows 7

[barlowc]

I have a Dell XPS410 (DXP061) and am having trouble getting 64-Bit Windows 7 Professional installed on it. During the "Expanding Windows files" stage of the installation, I get an error stating:

Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070570

I have tried 4 different ISO images that I have access to and tried both DVDs that I burned and creating bootable USB memory sticks. I've Googled the problem for the past two days and tried everything I could find, including swapping memory, removing memory, different BIOS settings, using the other optical drive, etc.

I can install 32-Bit Windows 7 Professional without any problems. I don't understand, this machine previously had 64-Bit Windows 7 on it and I was just trying to wipe it clean and start fresh as I repurposed it.

The machine is basically as shipped from the factory. The memory was upgraded to 4 GB - 1 GB in each slot. And the hard drive might have been upgraded along the way and is currently a Western Digital WD3200KS-75PFB0 320 GB SATA.

Please help if you can. This is driving me nuts!

 

[beast3300]

I never seen that problem. Can you temporarily install that hard drive into another working computer and format it then reinstall it to the original machine?

 

[loyd]

go to Microsoft.com and use the support page!

 

[barlowc]

Originally Posted By: beast3300
I never seen that problem. Can you temporarily install that hard drive into another working computer and format it then reinstall it to the original machine?

I used Acronis to do a complete wipe of the hard drive prior to installation, so I'm not sure formatting it in another machine will change anything. I ran diagnostics on the hard drive and it checks out fine. But I may try swapping another hard drive into the machine and seeing if that does anything.

Originally Posted By: loyd
go to Microsoft.com and use the support page!

Been there, done that. Like I said, I've Google the problem for the past two days. Results are littered with all kind of things and I've tried what I could, but to no avail.

 

[wkcars]

Have you tried deleting all the hard drive partitions, leave it unformatted and have windows installation (in the page where you select where to install, advance drive options) to partition and format the drive before it begins installation.

 

[barlowc]

Originally Posted By: wkcars
Have you tried deleting all the hard drive partitions, leave it unformatted and have windows installation (in the page where you select where to install, advance drive options) to partition and format the drive before it begins installation.

Yes. I used Acronis to do a complete wipe of the hard drive prior to installation. Since that initial attempt I've done the same a few additional times between install attempts. I've also tried installing to the partition that a failed attempt created.

 

[dparm]

I'm wondering if there are some bad sectors on that hard drive and it's hitting errors when trying to install.

Run a chkdsk but be sure to include the "repair" flag. Windows installation will normally do a quick look, but I think you need to do a deeper one.

 

[Subdued]

You have 3 possibilities here, off the top of my head...

-The DVD drive you are copying the installation from is corrupting the install files

- The hard drive you are installing to is failing

- You have a memory issue.

Windows 7 installer copies the entire install from DVD onto a temporary hard drive location. From there the files are expanded (which is a memory intensive process) and dropped into their final location.

 

[barlowc]

Originally Posted By: dparm
I'm wondering if there are some bad sectors on that hard drive and it's hitting errors when trying to install.

Run a chkdsk but be sure to include the "repair" flag. Windows installation will normally do a quick look, but I think you need to do a deeper one.


How can I run chkdsk if Windows isn't yet installed?

There's a hard drive diagnostics options in the BIOS menu that I ran. It passed. Also, at one point yesterday when I had 32-Bit Windows 7 installed, I installed the Western Digital Data Lifeguard Diagnostic for Windows application and ran the quick test. It passed too.

Maybe I'll download Data Lifeguard Diagnostic for DOS and create a DOS bootable USB and run the extended test.

Originally Posted By: Subdued
You have 3 possibilities here, off the top of my head...

-The DVD drive you are copying the installation from is corrupting the install files

- The hard drive you are installing to is failing

- You have a memory issue.

Windows 7 installer copies the entire install from DVD onto a temporary hard drive location. From there the files are expanded (which is a memory intensive process) and dropped into their final location.


I've tried both DVD drives in the machine and got the same results.

I've tried two different 4 x 1 GB RAM sets and ran MemTest86.

A problematic hard drive is the only suspect at the moment. I'm going to try some more diagnostics and may see if a friend has an extra SATA drive that I can try as a test.

But the question is, why does 32-Bit Windows 7 Professional install without any problems?

 

[TxHeat]

It sounds like bad or incorrect media. Since you say you can install 32 bit version but not 64 bit, I think that rules out hardware issues.

You say you have "access" to 4 ISOs. Are any or all of these the full Windows 7 version or are any/all of them the upgrade version?

If they're the upgrade version they will look for certain Windows files on your hard drive and if not found the install will bsod.

If your ISOs ARE upgrade versions and IF you can install the 32 bit version then that is the route to go. Reinstall the 32 bit version then use your 64 bit version disks.

There IS a way to get a clean install from an upgrade disk but as I remember you must have a version of Windows on the HDD to start with.

So, I would reinstall the 32 bit version or any upgradeable copy of Windows, then either use my 64 bit disks to upgrade or do a clean install with the hack found here.

 

[barlowc]

Originally Posted By: bornconfuzd
It sounds like bad or incorrect media. Since you say you can install 32 bit version but not 64 bit, I think that rules out hardware issues.

You say you have "access" to 4 ISOs. Are any or all of these the full Windows 7 version or are any/all of them the upgrade version?

I've tried so many different forms of media that I don't think it's that. I have two different DVDs that I've burned and have tried bootable USB created using multiple ISO images.

All the ISOs that I have are full versions:

1) ISO downloaded from Microsoft
2) ISO of Dell Windows 7 Professional 64-Bit disc
3) ISO of Dell Windows 7 Professional 64-Bit SP1 disc
4) ISO of Dell Windows 7 Ultimate 64-Bit disc

 

[JustinH]

I would use darik's boot and nuke to wipe the drive clean then start again.

Sounds like the partitions were not erased or something like that.

I'm pretty sure with 7, if you are using upgrade media it will prompt you to insert an earlier version of windows to prove that you are upgrade elegible.

I put in an xp disk.

I install 7 pro at least a dozen times a week at work, and do not remember seeing that.

Also, it might be something about legacy versus efi bios. Might need legacy, or vice versa.

 

[TxHeat]

How did you burn the ISOs to disk? What software did you use?

 

[barlowc]

Originally Posted By: JustinH
I would use darik's boot and nuke to wipe the drive clean then start again. Sounds like the partitions were not erased or something like that.

I'm not familar with darik's boot and nuke. I can give it a try, but I used Acronis to do a wipe multiple times between failed install attempts.

Originally Posted By: bornconfuzd
How did you burn the ISOs to disk? What software did you use?

I used Roxio Creator on another computer. It's the same software I used to burn a disc of 32-Bit Windows 7 Professional which works fine.

 

[TxHeat]

Roxio should burn an ISO fine unless it's burning too fast. Could also be bad media.

Couple of things you can try;

Windows 7 USB/DVD download tool From Microsoft, is supposed to burn to DVD or usb drive. I've not used it so cannot comment on it.

Also, Imgburn , this I have used and can recommend it. It has never failed me. Mirror 7 is a direct download from Imgburn.

Both of these are free.

If you burn again, slow it down to 2x or 4x and see if that helps.

You can also take a look at Official Windows 7 SP1 ISO Image Downloads if you'd like to try a new ISO. There is a link where it says, NOTE! Newer SP1-U (Media Refresh Edition) Links are available >>HERE<< for ISOs that contains an MS bug fix.

 

[newtoncd8]

I would try:

-burn at the slowest speed possible
-after burning, only have 2GB of RAM installed when you install Windows. If it works, put the other 2GB back after successful installation.

 

[barlowc]

@bornconfuzd, I've burned multiple discs and used the Windows 7 USB/DVD download tool to create bootable USB memory sticks and they all result in the same error. So I don't think it's a media or image issue. I am, however, downloading a new SP1-U image and am going to give it a try.

@Curtis Newton, I tested 2 GB of memory using Memtest86 which showed no errors. I then attempted the install with just the tested/passed memory and got the same install error.

I'm running an extended test of the hard drive right now using WD's bootable diagnostic software. We'll see if that shows anything, but I'm not holding my breath.

 

[ZeeOSix]

Originally Posted By: Curtis Newton
I would try:

-burn at the slowest speed possible
-after burning, only have 2GB of RAM installed when you install Windows. If it works, put the other 2GB back after successful installation.


What's the deal on removing RAM when installing OS software? Never heard of such a thing before. How can 2GB vs 4GB of RAM change how the software loads?

 

[barlowc]

Originally Posted By: ZeeOSix
What's the deal on removing RAM when installing OS software? Never heard of such a thing before. How can 2GB vs 4GB of RAM change how the software loads?

Some older OSes won't install with too much memory and that's why some BIOSes have an OS Install mode that cuts recognizable RAM down to under 1 GB. But in this case we're dealing with a modern OS and the only reason (that I'm aware of) to cut RAM is to minimize the chances of a bad chip causing the problem.

 

[Rand]

http://forums.bit-tech.net/showthread.php?t=177488