Originally Posted By: Lurch
Originally Posted By: javacontour
Nope.
I bought a charger for my Treo 600 years ago. They guy send me a charger for a Treo 650. It didn't fit my phone. I asked him to send me the correct charger, no-go. I complained to e-bay and they took his side.
Fortunately, someone in the office had a Treo 650, so she bought it from me.
But no real protection from a seller who can't be bothered to ship the correct item.
You can't judge eBay on one bad transaction that you probably didn't know how to deal with the right way.
I buy and sell on eBay a lot. I have close to 900 positive feedback. The more you use eBay the better your dealings will be. I have my VISA card company to protect me in case of fraud or a breakdown in communication between seller and me, and also have Paypal and eBay's protection. I have not ran into many problems at all, and if I did, if Paypal didn't help, my VISA card company did.
Many power sellers may be too busy to reply to email, but in most cases they will send you exactly what they listed in their listing.
You people say eBay has gone downhill, etc., etc., but personally I don't think it has. If they go up in their charges, you need to charge more to compensate for it. Don't let a few $$ get you down. You'll make up for it in the long run.
It's not the bad transaction, it's the fact that I provided proof that the chargers are different and E-Bay said, we don't care, your stuck with it.
The problem was the seller advertised a Treo 600 charger, the ad clearly showed that. The seller sent a Treo 650 charger. I provided proof that they advertised the 600 charger, sent the 650 charger and that the 650 charger would not fit.
Yet e-bay said the seller didn't make a mistake.
Sorry, so how is that not e-bay and the sellers fault?
If I try to pass off the wrong part fixing someone's computer, my boss would hear about it.
In this case, the customer was "wrong" in they eyes of Ebay and the seller.
How could I not deal with it the right way?
I e-mailed the seller with a link to the listing showing I was the winning bidder on this Treo 600 charger, and showing they sent me a Treo 650 charger that doesn't work. I asked them to send me the correct charger and a pre-paid shipping label if they wanted the incorrect charger back.
They said they were not going to do that.
So I took their e-mail, and my proof and sent it to E-bay.
How is that not knowing how to deal with the seller? I gave them first opportunity to fix the issue.
Of course, since I used paypal and Ebay already said I had to eat the charger, there was no recourse there either.
So what did I do wrong? I went with someone who had a 99%+ rating for thousands of transactions?
The system didn't work in this case.