Are people confusing TSBs with (mandatory) recalls ? My understanding of TSBs are that they are common problems with specific vehicles and the automaker publishes a document for quicker diagnosis and repair when a customer reports the issue. If the customer says nothing, they're not going to voluntarily "fix" something that isn't broke.
Even with a recall, if a customer is in for something else, yeah, they better mention it but how often are they going to do the repair right then (unless the customer okays it) ?
Even with a recall, if a customer is in for something else, yeah, they better mention it but how often are they going to do the repair right then (unless the customer okays it) ?