Ordered up DirectTV for my home and installer arrived today. I ordered the wireless Genie for 4 rooms. He walked into each of the rooms with his wi-fi tester and announced it wouldn't work in my house. My house is 2 stories plus a full basement. He said the wireless would not reach the basement or upstairs TV from my main floor. He then said he may be able to use the existing cable set up without the wireless. He inspected my cable set up then announced that wouldn't work because my house is wired with RG59 and it couldn't handle the signal, so nothing he could do. He talked with his supervisor, then cancelled the order and left. Just wanted to check if anyone has had a similar experience. My house is not huge (about 3,500 SF on all 3 floors combined) and I find it hard to believe the wireless would not work. (I have wireless internet in my home and it reaches all 3 levels fine.) Have no idea about the cable, but the installer did not exactly inspire confidence and seemed to be looking for ways to leave without installing, which is why I am asking for other's experiences with this. I contacted DirectTV both online and thru their 800 number, but they really didn't understand the situation and were no help. Am i just out of luck, or should i try again and ask for a different installer?
DirectTV Install Question
- Thread starter cwing6
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Sounds like the installer has to warranty the install, and that's something he doesn't want to get involved with.
But why couldn't he run RG-6 cable of the appropriate type? He'd have to fish behind sheetrock or something and that's probably beyond a "basic install."
But why couldn't he run RG-6 cable of the appropriate type? He'd have to fish behind sheetrock or something and that's probably beyond a "basic install."
He was lazy, plain and simple. Most installers like the easy jobs. Hook up a few wires, set it up, and leave. You know, the jobs that take about 20 minutes. He looked at your job and saw that it was going to take substantially longer to install and he decided it wasn't worth the hassle and left.
A lot of these installers are contract installers and they only get paid a certain amount per job, so they hate taking the complicated jobs because they pay less per hour than the easy jobs do.
I've had to call out about 6 technicians to my house to work on the TV in the past year and some are worthless, and some are fantastic. The lazy loser ones just "call their supervisor", complain about the previous installation, and then leave. The REAL technicians find the problem, problem solve a solution, and fix the problem, even if it means sitting in my 125 degree attic for two hours fixing something.
A lot of these installers are contract installers and they only get paid a certain amount per job, so they hate taking the complicated jobs because they pay less per hour than the easy jobs do.
I've had to call out about 6 technicians to my house to work on the TV in the past year and some are worthless, and some are fantastic. The lazy loser ones just "call their supervisor", complain about the previous installation, and then leave. The REAL technicians find the problem, problem solve a solution, and fix the problem, even if it means sitting in my 125 degree attic for two hours fixing something.
Originally Posted By: dishdude
Have you considered Dish?
I think I'd rather have a root canal, than to have Dish Network again.
They were the ones that told me that my two year contract would actually be a few days longer than 2 years, because February only has 28 days. What a bunch of idiots.
And the idiocy didn't stop there.
Have you considered Dish?
I think I'd rather have a root canal, than to have Dish Network again.
They were the ones that told me that my two year contract would actually be a few days longer than 2 years, because February only has 28 days. What a bunch of idiots.
And the idiocy didn't stop there.
I work for AT&T corporate, and I am hearing a lot of this. I would call DirecTV about the failed install. Every install that fails requires a supervisor to take over the attempt to reinstall, and 9 times out of 10, it gets installed no problem.
Good luck! DirecTV is good once it gets up and running.
Good luck! DirecTV is good once it gets up and running.
Originally Posted By: jigen
I work for AT&T corporate, and I am hearing a lot of this. I would call DirecTV about the failed install. Every install that fails requires a supervisor to take over the attempt to reinstall, and 9 times out of 10, it gets installed no problem.
Good luck! DirecTV is good once it gets up and running.
What is good about DirecTV in the second year of a contract when all the discounts expire and you are left with a high bill and no channels but infomercials?
I work for AT&T corporate, and I am hearing a lot of this. I would call DirecTV about the failed install. Every install that fails requires a supervisor to take over the attempt to reinstall, and 9 times out of 10, it gets installed no problem.
Good luck! DirecTV is good once it gets up and running.
What is good about DirecTV in the second year of a contract when all the discounts expire and you are left with a high bill and no channels but infomercials?
The second installer had no issues with the install and everything is working great. Kudos to him for figuring everything out quickly and making it all work. I think the first installer had no intention of completing the job. It was Saturday afternoon around 3:00 and he just wanted to go home. I recall when he notified his supervisor the install was a no-go, the supervisor gave him another install about 10 miles away and he fussed and complained to us for 10 minutes before he left.
They do have some real jacklegs. Many years ago the installers put the dish in an area where tree limbs affected the picture. I called DTV and raised a stink so they sent someone out. He offered to move it to a clear area for cash! I turned him in, DTV sent someone else to take care of it, and gave me a $100 credit. Gotta cover your arse every moment. At least they bellied up to the bar and made things right.
They used to have a policy of $100 credit if the repairman was late. After I got several $100 credits they stopped doing that. Obviously I was not the only one. Those were isolated incidents and they've been on the ball since. No complaints other than the monthly bill. Had DTV for about 8 years now.
They used to have a policy of $100 credit if the repairman was late. After I got several $100 credits they stopped doing that. Obviously I was not the only one. Those were isolated incidents and they've been on the ball since. No complaints other than the monthly bill. Had DTV for about 8 years now.
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