About a week ago, all of a sudden, I had poor signal strength on the phone. I normally have 3 or 4 bars, out of 4, signal strength inside my house and the strength dropped to 0(No Service) or 1 bar at most. I had to go outside my house to make a call. Driving on open roads I would normally have 4 bars, it dropped to 2 or 3 bars. Restarting the phone, cleaning the SIM card etc did not help. The SIM card transferred to another phone produced the exact same poor signal.
I called my service provider on Saturday(two days ago) and CS said they would try a reset of my SIM card and that I would not have phone service till 6 pm. 6 pm arrived with no improvement. I called back and CS escalated my complaint to their tech dept and said tech would call me on Monday (today). Nobody called but, around noon today, signal strength went back to normal and I have good service now.
I called CS back to find out what happened but the guy did not know and all he could do was read from a prepared script.
I am just curious as to what they could have done on their end to restore my service.
I called my service provider on Saturday(two days ago) and CS said they would try a reset of my SIM card and that I would not have phone service till 6 pm. 6 pm arrived with no improvement. I called back and CS escalated my complaint to their tech dept and said tech would call me on Monday (today). Nobody called but, around noon today, signal strength went back to normal and I have good service now.
I called CS back to find out what happened but the guy did not know and all he could do was read from a prepared script.
I am just curious as to what they could have done on their end to restore my service.