CarMax haggle and shopping experience

Status
Not open for further replies.
Originally Posted By: Vikas
If Carmax had been aware of BITOG and your reputation, they could have broken their policy of no haggling just for you.


LOL Im sure...

Actually now that ive searched a bit, there are threads like this all over the net.
 
Originally Posted By: JHZR2
Originally Posted By: Vikas
For many years, buying a Japanese two year old vehicle has made no sense at all. For less than 10% over, you can get similarly equipped brand new car. I thought everybody knew that.


They do. Ive argued against buying low mileage used for years.

In Orange County, CA a 2 year old with 20-30k miles used Accord and Camry are listed and sold for about the same price as new(some even listed higher than new) from private parties and new/used car dealers. If you know how to negotiate with car salesman, you can get brand new car for less than 1-2 year old.
 
Originally Posted By: JHZR2
Originally Posted By: exranger06
You should've known they were gonna say no from the start. What part of "no haggle" don't you understand?


What part of negotiating in the purchase of a car dont you understand?

I dont haggle in K-mart or costco, but for buying a car? Its all part of the process.

Particularly when their price is higher than KBB/Edmunds retail for the used car.

I understand negotiating for a car just fine, and if this took place at a "normal" dealer that typically negotiates, I would agree with you that they were being ridiculous. But you went to a Carmax knowing that they have a strict haggle-free policy and you still tried to haggle anyway and you're somehow shocked that they wouldn't do it. Haggle free means haggle free. Even if you offered to pay one dollar less than the asking price they still would've said no. And you should've expected that before walking through the door.

I've never bought a car from Carmax but they had some cars that were priced well that I considered buying at one time or another. In my experience they really screw you over if you trade in or sell your car to them. I figured that's how they can afford to sell cars at a reasonable price without haggling.
 
Haggling isn't a skill or talent.

I just walked into a dealer with my father inlaw. I said I would pay X amount for this used car, cash, right now. He said "no way, that's below invoice". I said, "it's used, what invoice?"
I continued to sit there as he dropped the price, over and over. Got the manager etc.

Guess what I paid for the car?

X amount.

It was reasonable. No haggling.
 
Originally Posted By: exranger06
But you went to a Carmax knowing that they have a strict haggle-free policy and you still tried to haggle anyway and you're somehow shocked that they wouldn't do it. Haggle free means haggle free. Even if you offered to pay one dollar less than the asking price they still would've said no. And you should've expected that before walking through the door.


No I didnt go in knowing that. I went in thinking it was like Saturn or Scion with posted prices, yet still an invoice and some room to play if you desire.

I always figured it was an advertising line to make people feel good. Just another way to dupe people. Now I see its worse than that.

Originally Posted By: exranger06

In my experience they really screw you over if you trade in or sell your car to them. I figured that's how they can afford to sell cars at a reasonable price without haggling.


Im pretty sure that all of the auto business makes money on sale of used cars and service. There is little profit in selling new cars. Its because there is more control of the spread in used cars. But I wouldnt call their prices reasonable if Im getting quotes for brand new closer and closer to what theyre asking for a 2012 with 30k.
 
I think the way you can get a better price is if you are trading in a car and buying a car from CarMax.

I've not done it.

My guess that is where they can fudge on the price - give you more for your trade in and not haggle on the car you buy.
 
Originally Posted By: JHZR2
No I didnt go in knowing that. I went in thinking it was like Saturn or Scion with posted prices, yet still an invoice and some room to play if you desire.

I always figured it was an advertising line to make people feel good. Just another way to dupe people. Now I see its worse than that.


I don't see anything wrong with their model, works for them and they're a national chain. In general I think their prices are a little higher than average which is why you tried to get 1-2k off. I wouldn't have bothered. They're not going to risk their whole business model just to make a sale. Once word gets out that they actually do discount, the rest of their clientele will want it. They beat the sleezy high pressure overpriced used car lots as they seem to have a decent rep, but you pay for it. Basically goes to show you that you can make money at the top end, middle and bottom end, they're just in the middle and you're looking for the bottom end.

Originally Posted By: OneEyeJack
One reason for the one-price deal is that the salespeople don't have to be trained in the fine art of negotiating. There's no need for salespeople to know what's in the car for sale and what the profit will be. All they have to do is greet the potential buyer, point at a car for sale and call the closer. This keeps the control at the top where the talent resides and turnover among salespeople becomes a non issue.


Control has always been at the top, the salespeople never have any control over the price, it's always up to the manager to determine what the price is, the job of the salesperson is to figure out if the buyer is qualified and if there's something that they want to buy.

Originally Posted By: 3for3
In my experiences a used car comes with a higher interest rate on the loan.

Often car companies will offer 0% - 0.9% interest deals on their new cars. So, unless a used car is significantly lower in price than a new car, the higher interest rate on the used car could jack the payment up closer to a new car payment.


Penfed usually has the lowest interest rates for financing, between 2-3.5% depending on the amount and the term.

Originally Posted By: mtndew_dad
At least if you walk in with cash you can't spend more than you bring! How many people do you know go in with a payment budget in mind and walk out paying "a little bit more" to get what they want.


Do people literally walk in with cash these days? I paid "cash" for the last couple of cars, but the last one was a bank check, dealer wrote up the paperwork and the amount of money the cashier's check had to be made out to. The prior one was a small dealer and he didn't care so he just took my personal check.

Originally Posted By: supton
I would probably do better if I walked in with a stack of Benjamins instead of financing what I want. That is the real thing, people would argue on price if they walked in with a stack of cash. Of their own. Dealers would not like that, as less people (like me) would make emotionally driven decisions.


When paying cash for the previous car, the dealer didn't really care if I paid cash or financed it. I just paid cash so it'd be a quicker transaction, I didn't really care either. Left that day and came back later with the check.
 
Of course, the dealership has multiple customers coming through the door. Back in my misspent youth, I tried my hand at selling cars. One summer day in 1980, a high-roller came in looking for a new Corvette. He drove the only one we had left and offered about $5,000 below sticker. The salesman (not me) said, "No, we don't discount Vettes, they go for sticker." The guy insisted that they would sell him the car for that. The salesman took it to the manager. Manager came out and explained the pricing policy and then offered the guy $500 off just to be nice. The guy said he'd think about it, then came back a week later offering his low-ball price again. The salesman thoroughly enjoyed telling the guy he sold the car the day after he had been there for sticker price.
 
The premise that haggling is a good thing for consumers fails logic.
Its an inefficiency and based on hidden knowledge.
for every rube that gets taken by higher prices at carmax there's also going to be a rube thst doesn't haggle or doesnt haggle enough and going to get ripped off at the tradional dealer. The trad. Dealer is worse for the consumer though because ue best deal is hidden secret info and the consumer doesn't know how much haggling is needed
If you are saying if you like haggling, what you really enjoy is the satiaf satisfation that you got a better price then other people and in some sense you feel superior and are special and not just ordinary.

Its a tactic you see on infomercials all the time. Special deal just for you. Or call now in the next 2 minutes to get this deal.

Theres no logic or economic reason why things should be like this, its just a quirk that works to appeal to human psyche
 
Last edited:
Carmax is good for a few things
If you need a starting point on what your car is worth have them offer to buy it from you
A place to see a ton of cars to determine style, etc for what you want

To purchase, you can always, always get a better deal somewhere else assuming you can find the car you want. they appear to be priced halfway between wholesale and private sale and just not a good deal.

I also hate that they refuse to let you have the car and have your mechanic check it out. the insist on this 3 or 5 day money back return policy but the hassle of doing that "come on" I want to be able to have my mechanic check the car out before buying and they just will not do it! They are also reluctant to repair any defects in the vehicle, basicall as is at this price.
 
Originally Posted By: exranger06
In my experience they really screw you over if you trade in or sell your car to them.


This depends upon a lot of things. I sold both of our Mopar minivans to CarMax. They offered higher than the KBB trade value on both, and, frankly, I thought that I'd be sitting on the vans for months trying to get that price myself through Autotrader or Craigslist, so both vans went to CarMax. The condition of both vans was at least 9/10, and that helps. Most tire-kickers on Craigslist want to come in and buy it for trade. I might have been able to get a few hundred bucks (or even $1,000) more for each van selling it myself. I didn't feel like it was worth it. One of our vans had a lein on it. Process was painless; CarMax wrote us a check for the difference. We owned one of our vans outright, and that was just as easy; we walked out with a check for the full price.

I let them make an offer on my 2001 STS and it was insultingly low. It was in 2007 (gas crunch) and CarMax offered -- no lie -- $2,000 for it. I laughed out loud. I traded that one myself for about $8,000.
 
Originally Posted By: Hokiefyd
Originally Posted By: exranger06
In my experience they really screw you over if you trade in or sell your car to them.


This depends upon a lot of things. I sold both of our Mopar minivans to CarMax. They offered higher than the KBB trade value on both, and, frankly, I thought that I'd be sitting on the vans for months trying to get that price myself through Autotrader or Craigslist, so both vans went to CarMax. The condition of both vans was at least 9/10, and that helps. Most tire-kickers on Craigslist want to come in and buy it for trade. I might have been able to get a few hundred bucks (or even $1,000) more for each van selling it myself. I didn't feel like it was worth it. One of our vans had a lein on it. Process was painless; CarMax wrote us a check for the difference. We owned one of our vans outright, and that was just as easy; we walked out with a check for the full price.

I let them make an offer on my 2001 STS and it was insultingly low. It was in 2007 (gas crunch) and CarMax offered -- no lie -- $2,000 for it. I laughed out loud. I traded that one myself for about $8,000.


If it's a front line ready vehicle that CarMax will sell on their lot, you're going to get a better than auction/wholesale quote for it. They get to inspect the car, take possession immediately and not pay any transportation or auction fees. They then sell it for retail on their lot.

If it's a car they are going to auction off, you'll get a much less than wholesale/auction quote for it. They have to transport it to their auction, and then they sell it for wholesale. Obviously they are going to pay you less than wholesale for it.
 
Originally Posted By: dishdude

If it's a front line ready vehicle that CarMax will sell on their lot, you're going to get a better than auction/wholesale quote for it. They get to inspect the car, take possession immediately and not pay any transportation or auction fees. They then sell it for retail on their lot.

If it's a car they are going to auction off, you'll get a much less than wholesale/auction quote for it. They have to transport it to their auction, and then they sell it for wholesale. Obviously they are going to pay you less than wholesale for it.

The vehicle I tried to trade in to Carmax was not an auction car, it was a front line ready vehicle that Carmax would've sold on their lot, and it was insultingly low. They offered $9k for a 2012 Nissan Rogue with 45k miles, that had a KBB trade-in of about $14k. This happened last year in July. We ended up trading it at another dealer and got over $13k for it.
 
Originally Posted By: exranger06
Originally Posted By: dishdude

If it's a front line ready vehicle that CarMax will sell on their lot, you're going to get a better than auction/wholesale quote for it. They get to inspect the car, take possession immediately and not pay any transportation or auction fees. They then sell it for retail on their lot.

If it's a car they are going to auction off, you'll get a much less than wholesale/auction quote for it. They have to transport it to their auction, and then they sell it for wholesale. Obviously they are going to pay you less than wholesale for it.

The vehicle I tried to trade in to Carmax was not an auction car, it was a front line ready vehicle that Carmax would've sold on their lot, and it was insultingly low. They offered $9k for a 2012 Nissan Rogue with 45k miles, that had a KBB trade-in of about $14k. This happened last year in July. We ended up trading it at another dealer and got over $13k for it.


If they already have too many SUVs on the lot, they send it to auction.
 
Originally Posted By: jimbrewer
I have a use for them. You can conveniently test drive competing vehicles. Then buy one elsewhere if you don't like the price.


+1
 
I am assuming you ended up at the Sicklerville location. Come on down to the Automall and I will take care of any vehicle need that you might have including the price as long as we have the room. you can pm me if you have any questions.
 
Originally Posted By: SEBZX79
I am assuming you ended up at the Sicklerville location. Come on down to the Automall and I will take care of any vehicle need that you might have including the price as long as we have the room. you can pm me if you have any questions.


PM JHZR2, he might not see this post. Sicklerville, NJ is the only Carmax location in the state of New Jersey.
 
Status
Not open for further replies.
Back
Top Bottom