Broke a demo model at Home Depot

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May 6, 2005
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I've been looking to replace toilet seat and I was just looking at what they had at HD, while I went to look for a few other plumbing related items.

However, I noticed a toilet seat model that looked pretty similar to what I had already ordered from Amazon - a Kohler round-front seat with a "Quiet Close" (aka slow close or no slam) mechanism. I'd been there before but didn't notice this. So they're all mounted to boards on the edge of the shelf and the actual product sold is on a shelf and behind each seat. Kind of like in this video:



But all I wanted to do was maybe get a feel for how heavy it was and how well the slow close mechanism was. I think the seat itself might have been sticking out for some reason. So I move it fairly gently and all of a sudden I hear a loud crack and a gray piece of that thing just popped out and was cracked. The attachment points were cracked. One attachment point just completely broke and the other was just barely hanging in there. I'm kind of panicking, like maybe they identify me and I'm banned from the store for damaging something. So I look for an employee to explain what happened and maybe see if I'm in trouble and they might expect me to pay for the demo. But the guy says no problem as this happens fairly often and most likely it was ready to fall apart for whatever reason and I'm not in any trouble. However, it didn't leave me a good feeling for the quality of that Kohler toilet seat.

The other thing is that I didn't quite understand what the differences are. I think I got a previous replacement called the Cachet. Kind of more of a lightweight plastic model with a beveled edge. But that one is maybe $37. Feels a little bit flimsy but it was replaced over 10 years ago as a gift to my parents and it's fine other than I think one of the nuts fell out and I can't find a proper replacement. This one I'm getting (from Amazon) I'm getting sight unseen but how much difference could there be. Maybe a bit heavier? The one I got has a flat top without the beveled edge. It's similar to the Kohler seat that my parents have, but that's not slow close. However, the plastic on this old seat is just weird after all this time. I look at it and it has these little micro cracks all over the surface on both the lid and the seat. And it's discolored - both yellowish with all these gray spots that look like they're mildew but won't come off. Not actually mildew but closer up they're little bits of something black in those little cracks. Yeah it's time to replace it.
 
Bemis is a good seat, they bought out Olsonite, both are the only brand to buy, the commercial type grade seats are best, you do get what you pay for in toilet seats, making sure you follow the directions on mounting seat to toilet style as elongated vs oval type. Low priced plastic seats work loose a lot or hinges break.
 
I agree with facility1 above in that Bemis currently makes the best toilet seats. I always select a Bemis wooden seat of the appropriate size and shape, but the real key to longevity is to only buy the seats with the metal hinges. The plastic hinges on every brand will be flimsy and not last long compared to the metal hinge version. It is definitely worth the extra cost.
 
See...this is why we can't have nice things. :ROFLMAO: Kudos to you for finding someone to let them know. During my short time working in a competitor's store, I saw a number of cases where people just walked away and left it for us to find.
 
See...this is why we can't have nice things. :ROFLMAO: Kudos to you for finding someone to let them know. During my short time working in a competitor's store, I saw a number of cases where people just walked away and left it for us to find.

How did it normally work? Was it just chalked up as something that happens occasionally? It sounds like they were more worried about just knowing about it so that customers would have a demo that worked rather than finding a culprit.

I didn't do anything other than move it fairly gently. But this is one of those slow close style seats and I was thinking maybe it was installed incorrectly. Those things need to be installed with some tension, as if they're flat against a toilet bowl. I think someone might have installed it seat up, because I kind of found it that way. Then I just pressed it down gently and it went kaboom.

Not sure what the hardware is going to be like with the one I ordered. They have so many different bolt types. Traditional, quick-attach, or even these little toggles that can drop through the hole without needing to reach underneath.

It was this one:

https://www.amazon.com/Kohler-20111-0-Brevia-Toilet-White/dp/B07CVJZGJ1/
https://www.kohler.com/en/products/...e-round-front-toilet-seat-20111?skuId=20111-0

I guess with the "Quick-Release" attachment.

1425834-2.pdf
 
Kohler stuff is lifetime warrantied, just keep the receipt and call them if anything goes wrong, they will send you replacement totally free.

They don't have a lifetime warranty on any toilet parts other than the vitreous china. The seats only carry a one-year warranty.

PDP-PDF-Kohler%20Toilets%20%26%20Seats%20Limited%20Warranty.pdf


They do have a lifetime warranty on several product lines.

https://www.kohler.com/en/help/warranty
 
How did it normally work? Was it just chalked up as something that happens occasionally? It sounds like they were more worried about just knowing about it so that customers would have a demo that worked rather than finding a culprit...
Pretty much. I was doing morning stock for part of the time and as we unpacked boxes and stocked shelves, anything damaged was set aside and taken to the front desk to be "defected". Same thing if we came across something damaged during the day. It was more about keeping the store looking nice and keeping shoppers safe than trying to find a culprit.
 
I was back at that HD and the busted toilet seat is still there, just lying on the floor. I guess they haven't replaced it yet. I suppose they can't just take one from the regular inventory to replace it. I did notice that a bunch of those toilet sets have sticky labels on them that say "DNI - Do not inventory". So the demos are obviously considered separately from the regular inventory for sale.
 
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