Bose customer service = Great

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I like to listen to music, so a couple of three years ago or so I bought a set of Bose Tri-Ports. Some people say they're not good or whatever, but I don't care. They worked very well for me and even at ~$140 the price was right for what I got. Anyway, here it is three years later and I go to put them on and the left earpiece falls off. I decided to call Bose CS and see if they wouldn't sell me a part or something. I called, and went through a very simple menu that included some surprisingly good holding music, then was connected with an agent. He was American! Anyway, I talked to him about my problem and he said that while they don't sell parts they would send me a brand-new pair of the latest version of their headphones for $60 if I would send in the broken pair. We exchanged some information and a confirmation email was sent. It was a very good experience.

So, when you see a Bose product at the store and the price is high understand that not only are you getting a top-quality product, but a great support and service dept. if you ever need it.
 
All of that stuff is about their open-air speakers. I'm talking about a pair of headphones.

Your opinions are as worthless as mine. I don't need some B S "Audiophile" telling me what surround sound system sounds best in his mother's basement. I know what sounds good on my head and those are the headphones I will continue to use.
 
a real audiophile is not likely to comment about surround sound...
Originally Posted By: greenaccord02

So, when you see a Bose product at the store and the price is high understand that not only are you getting a top-quality product....

anyway: you have no clue about high-end or even mid end audio equipment if you think Blows is a good product.
It's the most overpriced kkrapp ever! just like Monster cable.
(and yeah, not to brag, but i know what i am talking about)

PS: as the saying among people in the know goes: "No highs, no lows, must be Bose"
 
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I think if it came to headphones, this would make me most happy: (for about $70)
http://www.gradolabs.com/frameset_main.htm
grado4.png
 
Ok, fair enough. For $10 more, it might be worth it if they indeed are a better value. What about these is better than the Bose headphones I have been using?
 
bose, ahhh bose, many year back I was walking around akihabara and saw the signs for a bose demo room, was blown away by their presentation, but I do not own a single bose product,
they spend more on Ad than they probably spend on RD,
 
Originally Posted By: greenaccord02
Ok, fair enough. For $10 more, it might be worth it if they indeed are a better value. What about these is better than the Bose headphones I have been using?


greenaccord: The numerous awards that these headphones won, were mainly due to how natural and clear the sound is. (simply put); Headphones (and speakers) from Bose (and many other companies) tend to compress the critical mid-range of a lot of music, especially vocals - they exaggerate lows (bass) and highs (treble) in a very unnatural manner which can sound very "in your face" and impressive when first heard (can get fatiguing after a while), but only after you listen to a pair of very neutral, natural sounding headphones does one realize what real music and vocals sound like. The sound will be clear, fatigue-free and you'll hear the music the way it was recorded, without any "coloration"...once you get used to listening to music that way, you'll "see" how much is "added" to the original recordings by using inferior speakers or headphones...

The Grados may look like an antique, but they sound brilliant and natural! (I don't own the SR60, but have heard it many a time)

if you're interested in headphones, go to http://www.headphone.com and read a few reviews and what they categorize as good headphones...
The SR-60 I recommended is indeed a giant killer, and has beaten many HPs that cost close to $1k.

good link:
http://www.headphone.com/selection-guide/top-picks/10-best-headphones.php
 
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Well, I'm going to do some looking. You know how this oil thing is... I'm the kind of person that wants the best. I can't see anything on any of these sites that says bose are bad (other than the usual rantings of antiestablishmentarianist nerds), but what I have seen is that the failure of the headband that mine experienced is a very common one. I cannot make myself buy a product that has a known design flaw. Obviously, this would not be an issue with the ones you mention, however I'm not really talking about paying $80 just now for a set. In any event, I'm going to do some research and see if there is a suitable sub-$100 option to replace them. Until then, I'm jamming out on my Philips earbuds. They sound good and I don't care what anybody says. TBQH, I don't think I have any audio sources that can provide enough fidelity in reproduction to make a big difference between poor and high quality headphones.
 
Originally Posted By: 97tbird

good link:
http://www.headphone.com/selection-guide/top-picks/10-best-headphones.php

Nice to see my ATH-M50 there. They can be had for $90 shipped new.

I'm loving mine so far. Excellent sound, but if he says his sources are junk, then it's probably overkill for him. Then again, I used mine with mostly just PC sound card as a source and compressed audio, and they still sound excellent.
 
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It's nice to have a good customer service experience these days. To be fair, I haven't tried the triports. Regarding the price/performance issue: how much did you pay for them in the first place?

I do own those open-air Grados mentioned above, and they're fantastic for the money with a pleasant sound quality for general-use listening. I have some Sony 7506's that I use when I need a closed-ear headphone for recording/editing; those seem akin to listening to your music "under a microscope" (which is useful or fatiguing, depending on the situation).
 
Well, that headphone site is the bitog of headphones, they have about 100 different categories there - budget, hi-end, reference, etc etc - did you see a SINGLE Bose headphone there???

and that headphone.com site can be addicting.
The $50 Denon closed cans that you see on headphone.com are even a upgrade over the Bose, believe me. Very rarely do they accept a brand on that site.

wonder why you think you don't have good sources. If you use an i-pod, you need a tiny gadget called an "i-pod line out" which just plugs into the ipod connector from the bottom, which BYPASSES the internal ipod headphone amp, which IS pretty [censored] quality - (all the EQ settings etc also interfere with it).
So if you use the line out, and plug the headphones to THAT, instead of the regular headphone out, the sound quality is VERY good, and a LOT better and cleaner - THAT's the ipod sound you want to use with headphones! It's a cheap gadget: (this is what headphone.com has, but u can find cheaper on amazon)

http://www.headphone.com/accessories/sendstation-ipod-pocket-dock-line-out-mini-usb.php
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However, if you keep saying "and I don't care what anybody says..." don't research, because that's what you will be doing, if you research on boards like headphone.com, and it's kinda rude, esp. 'cause you asked why Bose might be not so good compared to others, and after i provided all that info, and took time to type all that.

Let us know how it goes... check out the "best budget headphones" list on that site.
 
Pete:

I am also trying to decide between these 4 headphones right now...My Yamahas don't cut it anymore, and it feels ashamed when plugged into the Music Hall
wink.gif


Grado SR 60i,Audio-Technica ATH-M50,DENON AH-D1001S, beyerdynamic DT 440
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http://www.sonystyle.com/webapp/wcs/stor...552921665089914

I'm looking at the Sony MDR-V6s right now. It's a good, proven design with a lot of features that I like. They don't break and they last people for decades. Both consumer and professional reviews are really excellent, too. I can get them for about $65.00 shipped free from amazon. Their Frequency response chart looks really good, too.

To answer some of your questions:

I don't think I saw any Bose products there because if they had included a Bose product all of these "Audiophile" people would have discredited the site. It would be like Bitog taking on Fram as a sponsor.

I don't have good sources because there is background noise in both of my computer line-outs (not much, but it is there). Now my two Sony Walkmen and the Ipod (1st gen shuffle) I have are another story, but that's where the media comes into play. I'm usually playing MP3s which don't have the same quality and fidelity as a proper format like a CD or something like a .FLAC file. I'd like to get better quality recordings, but sometimes they don't exist and even if they did we're talking about 35,000+ MP3s. I listen to a lot of stuff that's old or poorly recorded like Jimmie Rodgers, DJ Screw, Townes Van Zandt, and other stuff that was recorded haphazardly, live, or before good equipment was available. Even some of my favorite classical performances include noise in the recordings that comes to light on even a cheap set of headphones.

Quote:
However, if you keep saying "and I don't care what anybody says..." don't research, because that's what you will be doing, if you research on boards like headphone.com, and it's kinda rude, esp. 'cause you asked why Bose might be not so good compared to others, and after i provided all that info, and took time to type all that.


OK, here's where you need to understand something. I said I don't care what anybody thinks because this wasn't supposed to be a thread where everybody comes through and [censored] on my choice of headphones and takes it off topic by doing so. I knew people would do that and I tried to avoid taking the subject off topic before it ever went that way. So don't look at me like I made a bad decision by saying that, and don't tell me I'm rude. Nobody ever asked for your opinion. It's rude to come into somebody's thread and do what you did. It was supposed to be a thread about a pleasant Customer Service experience. And, you know what? I STILL have not seen anything from anybody who said the Bose were bad headphones. A lot of these nerds don't like them and I still don't care. I only discovered that there is a known design flaw, and I'm grateful that I did. At the same time, I will continue to tell people that Bose customer service is stellar.

Again, thanks for helping me see that there are better ways to spend my money, but it would be wrong to say that the Bose headphones don't sound good. They do. And I don't care what anybody thinks about that.
 
Originally Posted By: terminaldegree
It's nice to have a good customer service experience these days. To be fair, I haven't tried the triports. Regarding the price/performance issue: how much did you pay for them in the first place?

I do own those open-air Grados mentioned above, and they're fantastic for the money with a pleasant sound quality for general-use listening. I have some Sony 7506's that I use when I need a closed-ear headphone for recording/editing; those seem akin to listening to your music "under a microscope" (which is useful or fatiguing, depending on the situation).


I paid $130, but that's when I was a single guy working in construction. Money was cheap. I'm telling you, they sound good and for three years' listening almost daily I think I got my money's worth out of them.
 
I have a pair of Pro 60s I bought from Radio Shack back in the late 70s that sound just as good now as the did when bought new.
The only problem has been the ear foam surrounds that have decayed over the years. But I replaced then with a set of ear surrounds off some cheap headphones some years back.

Now I have heard one of those Bose Acoustic Wave radio/cd player's and it sounded pretty dang good to me. A lady played a harp to some pre-recorded music and the sound from the Bose unit amazed me for it's size!

But I will stick to my ancient audio equipment....or vintage some would say...for now.
 
Originally Posted By: greenaccord02
Nobody ever asked for your opinion.
Really?
Originally Posted By: greenaccord02
What about these is better than the Bose headphones I have been using?


And Bose does suck, pretty badly, and i think any info on good value/performance for money headphones is wasted, as you next talked about Sony, who is only behind Bose and Monster cable for overpricing.

I will stop commenting on this thread now. G'luck.
 
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