We deal in AT&T and Verizon at work.
AT&T provides 94% of our biggest headaches.
On the dealer SOFTWARE, their own phone activation software, the dealer has to LOOK for loopholes and catches. My first major f-up? The kid came in wanting to buy an iPhone 4, the software said "CONGRATULATIONS! You are eligible for the iPhone Standard Offer and we will waive the $36 upgrade fee." Terriffic, I thought. I process the sale and activate his phone. I go to ring him up in our POS and instead of $99 it charges him $380 for the phone. What the fudge? Turns out AT&T pro-rated his plan into the original price of the phone. He was not eligible after all, even though AT&T never said that. He wasn't paying full price ($699), but he wasn't paying the 2 year contract price, either.
Needless to say he was not happy, returned the phone, we reversed his contract, and we were out a $700 phone (it burned up the SIM therefore rendering the phone inactivateable) and one customer less. The whole ordeal too 3 hours and I had veins popping out of my head I was so stressed from it.
That's happened in different ways more than once. So yeah, AT&T and I don't really have a good relationship.
AT&T provides 94% of our biggest headaches.
On the dealer SOFTWARE, their own phone activation software, the dealer has to LOOK for loopholes and catches. My first major f-up? The kid came in wanting to buy an iPhone 4, the software said "CONGRATULATIONS! You are eligible for the iPhone Standard Offer and we will waive the $36 upgrade fee." Terriffic, I thought. I process the sale and activate his phone. I go to ring him up in our POS and instead of $99 it charges him $380 for the phone. What the fudge? Turns out AT&T pro-rated his plan into the original price of the phone. He was not eligible after all, even though AT&T never said that. He wasn't paying full price ($699), but he wasn't paying the 2 year contract price, either.
Needless to say he was not happy, returned the phone, we reversed his contract, and we were out a $700 phone (it burned up the SIM therefore rendering the phone inactivateable) and one customer less. The whole ordeal too 3 hours and I had veins popping out of my head I was so stressed from it.
That's happened in different ways more than once. So yeah, AT&T and I don't really have a good relationship.