Originally Posted By: CTownIntegra
Originally Posted By: FusilliJerry82
I currently work at a national parts chain.
I'm amazed on a daily basis how completely clueless and helpless people are when it comes to cars. People depend on this machine to take them tens or hundreds of miles a day and have no idea the most basic concept of how it or its systems work.
I get embarrassed for grown men who need to have me put on wiper blades because they can't figure it out. They're always amazed when it takes literally 5 seconds per blade excepting non j-hook or gm hookups.
The whole "do it for me" attitude is so pervasive that a surprising amount of people get upset when I say I won't install a bulb or a fuse or check their oil for them for free.
When I worked for O'Reilly and someone that was perfectly capable wanted their oil checked or added, they got what I supported. Which was normally PP or Valvoline NG depending on the type of car.
Ignorance should be painful or costly. If I tried to educate you but "You'd rather have me do it" while your on the phone, then you got an involuntary upsell.
The wiper blades were tricky on the new GM's when they came out though in some people's defense. But after a few it was just as easy as the J Hooks.
I liked being a counterman. I hated the pay and hated working tires and service but I liked working the parts counter.
So many times I would try the upsell. I had the proper Mercedes Benz Valeo uni-wiper. "No, I want the $1.99 one." Cheap piece of polycarbonate with rubber made of extra chattery material.
Or when the blue APC headlight capsules came out. Of course I was to blame when it failed after six months. It wasn't the quality of the part that was questionable....oh no. I had obviously done it wrong.
Originally Posted By: FusilliJerry82
I currently work at a national parts chain.
I'm amazed on a daily basis how completely clueless and helpless people are when it comes to cars. People depend on this machine to take them tens or hundreds of miles a day and have no idea the most basic concept of how it or its systems work.
I get embarrassed for grown men who need to have me put on wiper blades because they can't figure it out. They're always amazed when it takes literally 5 seconds per blade excepting non j-hook or gm hookups.
The whole "do it for me" attitude is so pervasive that a surprising amount of people get upset when I say I won't install a bulb or a fuse or check their oil for them for free.
When I worked for O'Reilly and someone that was perfectly capable wanted their oil checked or added, they got what I supported. Which was normally PP or Valvoline NG depending on the type of car.
Ignorance should be painful or costly. If I tried to educate you but "You'd rather have me do it" while your on the phone, then you got an involuntary upsell.
The wiper blades were tricky on the new GM's when they came out though in some people's defense. But after a few it was just as easy as the J Hooks.
I liked being a counterman. I hated the pay and hated working tires and service but I liked working the parts counter.
So many times I would try the upsell. I had the proper Mercedes Benz Valeo uni-wiper. "No, I want the $1.99 one." Cheap piece of polycarbonate with rubber made of extra chattery material.
Or when the blue APC headlight capsules came out. Of course I was to blame when it failed after six months. It wasn't the quality of the part that was questionable....oh no. I had obviously done it wrong.