In early November, I sent in a UOA sample to ALS, in a Wix sampling kit, as I've done now for years. Now four weeks later, still no results. It seemed odd not to have results sooner... but with Thanksgiving and all, I gave it an extra week.
Finally sent ALS an email, and I got a cryptic response telling me that they do have my sample, but they're holding it and not processing any Wix samples at this time... along with a phone number to call for Wix for more information.
Called Wix, and they said that there are issues, and they are working with ALS to get them to start processing samples again, but there's no known time frame for resolution at this point.
So, sounds like a classic case of two companies who are not getting along with each other (probably due to money), and like always... the customer is the one who ends up getting kicked around.
Thanks, Mann-Hummel. You're doing a great job! Buy a good name, and then run it into the ground.
Finally sent ALS an email, and I got a cryptic response telling me that they do have my sample, but they're holding it and not processing any Wix samples at this time... along with a phone number to call for Wix for more information.
Called Wix, and they said that there are issues, and they are working with ALS to get them to start processing samples again, but there's no known time frame for resolution at this point.
So, sounds like a classic case of two companies who are not getting along with each other (probably due to money), and like always... the customer is the one who ends up getting kicked around.
Thanks, Mann-Hummel. You're doing a great job! Buy a good name, and then run it into the ground.
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