My wifes car needed some seat covers (the stock seats show watermarks and look like heck)
Costco (Canada) offer via Coverking covers custom made for our car. I had previously bought some for my truck and was very pleased.
An order placed, and about 2 weeks later our seat covers arrived. However in trying to fit the front seat backs somthing seemed amiss. There was a gusset let in to the back flap that appeared to be on the wrong side of the seat. Without the gusset on the correct side, a wire that powers the seat airbag, prevents the flapt to be tucked in, as per the instructions.
in desperation (and back ache) I removed the front seats from the car to better adress the problem.
When I realised there was undoubtedly a manufacturing flaw, pictures were taken and I contacted Coverking via Costco.
Coverking promptly responded to say they have passed the pictures to their tech department.
After a week with no response, my wife suggestes we get the seats covers modified by a seamstress, which we did, and the covers fit perfectly.
I notified Coverking of this, and they responded to say they admit there was a fault and will be sending me replacment seat backs!
My reply was to thank them, but the fitting problem was now resolved and that I would have no use for another set of seat back covers (I have had quite enough of playing with seat covers already, I don't want to fit another)
I suggest that if they wish to make-good for my time and alteration expence, they might send a front set of floor mats for our car in compensation (which is another Coverking product line)
Their response was: NO, but we will offer you 20% off on a set of floor mats!
Now, I don't want to be unreasonable about this, but I do think 20% off is a bit chintzy.
I mean, I have been hearing about these bloody seat covers from my wife for the last week, I have paid $30 to get a faulty product rectified (in a timely fashion) and spent several hours analysing the problems.
What should I expect from them?
Costco (Canada) offer via Coverking covers custom made for our car. I had previously bought some for my truck and was very pleased.
An order placed, and about 2 weeks later our seat covers arrived. However in trying to fit the front seat backs somthing seemed amiss. There was a gusset let in to the back flap that appeared to be on the wrong side of the seat. Without the gusset on the correct side, a wire that powers the seat airbag, prevents the flapt to be tucked in, as per the instructions.
in desperation (and back ache) I removed the front seats from the car to better adress the problem.
When I realised there was undoubtedly a manufacturing flaw, pictures were taken and I contacted Coverking via Costco.
Coverking promptly responded to say they have passed the pictures to their tech department.
After a week with no response, my wife suggestes we get the seats covers modified by a seamstress, which we did, and the covers fit perfectly.
I notified Coverking of this, and they responded to say they admit there was a fault and will be sending me replacment seat backs!
My reply was to thank them, but the fitting problem was now resolved and that I would have no use for another set of seat back covers (I have had quite enough of playing with seat covers already, I don't want to fit another)
I suggest that if they wish to make-good for my time and alteration expence, they might send a front set of floor mats for our car in compensation (which is another Coverking product line)
Their response was: NO, but we will offer you 20% off on a set of floor mats!
Now, I don't want to be unreasonable about this, but I do think 20% off is a bit chintzy.
I mean, I have been hearing about these bloody seat covers from my wife for the last week, I have paid $30 to get a faulty product rectified (in a timely fashion) and spent several hours analysing the problems.
What should I expect from them?