On average I use my towing 2-3 times a year, and it is not just broke down on the side of the road. I use it as a towing service to move cars around when I cannot get a ride back. Sometimes you have intermittent issues that you cannot "fix" when your car is old, and sometimes you are dealing with old people wanting to do things a certain way and you end up helping them when they are stuck because, they won't listen to you in the first place.