A couple of days ago my wife and I were attending a fundraiser for a charity we support- held at my Mercedes-Benz dealer. On the drive over I noticed a squeal coming from the right rear wheel of my C43. I suspected a rock in the brake dust shield, but it was extremely loud. The dealer's service department closes at 6:00 pm and at 5:50 pm I pulled into the service lane. A service advisor and a tech quickly checked it over, put it on a lift and verified that it was a rock caught in the brake dust shield. Less than10 minutes later the C43 was returned in a much quieter condition. These guys are good.
A Positive Dealer Service Experience
- Thread starter MCompact
- Start date
Great to hear these stories. The do happen, even though we usually hear the bad stuff.
AZjeff
$50 Site Donor 2023
People are more likely to post bad experiences than good so thanks for the good report. It's a shame they're not more common.
According to my marketing class a half century ago, if someone is happy and satisfied with a product/service they will tell at most five others. If they are unhappy and dissatisfied they will tell at least thirteen others.
That’s like my Ford experiences-had a single note Transit horn fail from driving through a big puddle, dealer replaced it under warranty with TWO (high & low note) horns. That’s it. A lot more than 10 bad experiences…
I bought two cars from my local Mazda dealership in the last 8 months. First experience was very good when we bought the CX-5. Salesman was a young guy out of college. Smart. Very personable. We liked him and had a good time talking with him. Unfortunately, he went to a different dealership. For the Mazda 3, the sales guy that helped us was fairly stiff, not real personable. I had done my homework and knew what I wanted, I just wanted to negotitate the price. Finally got close to what I wanted, but his attitude was almost like he was going out of his way to help us out of the goodness of his heart. I shared my experience with the Key Fob on this car (only got one.) In the end, he did the right thing, but it was a "long way around."
Overall I give them a B. FIrst guy, 'A', second guy 'C'.
Had worse, had better. Probably fairly typical thesed days.
Overall I give them a B. FIrst guy, 'A', second guy 'C'.
Had worse, had better. Probably fairly typical thesed days.
That’s because 10 minutes is not enough time for them to screw up 
So far I've been extremely pleased with my Mercedes dealer. My BMW dealer is first-rate, but Mercedes might edge them by a bit.That’s because 10 minutes is not enough time for them to screw up
Besides upper tier pricing no complaints of dealers(VW, Acura, Honda) in years when I use them.
Had my dealer replace the rear a/c lines on my old '11 Tahoe. They leaked again a few years later. Its a PITA job without a lift so I let them do it, fought with the same lines on a previous Yukon.
Turns out I was one month shy of the GM parts warranty of 3 yrs, dealer covered the whole job in warranty. They could have hosed me as I forgot about the warranty but they did the right thing. I let them do difficult work or big jobs I'm too lazy to do. They price match tires also, so I use them, had several local shops damage rims in the past, dealer does it without any damage.
It's all about the quality of the tech. staff, I'm a retired tech from another field so I've been on both sides of the fence.
Turns out I was one month shy of the GM parts warranty of 3 yrs, dealer covered the whole job in warranty. They could have hosed me as I forgot about the warranty but they did the right thing. I let them do difficult work or big jobs I'm too lazy to do. They price match tires also, so I use them, had several local shops damage rims in the past, dealer does it without any damage.
It's all about the quality of the tech. staff, I'm a retired tech from another field so I've been on both sides of the fence.
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I had something similar at BMW. Got a call thanksgiving weekend on the fri after. I said if I have to drive 130 miles on a holiday may as well drive the fun car.
Went into limp mode on the way back. I drove straight to the dealer and got ther 6:20 pm after closing, but loaner cars were lined up to return them. I pulled in and explained my warranty expires tomorrow. I was told as long as we write it up now, it won’t matter if the repair is done next week, for whatever happened.
They put me into a loaded 328i wagon with adaptive LED and fixed my car the following Tuesday. Really depends on the people you encounter. Same dealer has some nasty employees. I bought my car 12/06 and there are 3 people still there from that time.
Went into limp mode on the way back. I drove straight to the dealer and got ther 6:20 pm after closing, but loaner cars were lined up to return them. I pulled in and explained my warranty expires tomorrow. I was told as long as we write it up now, it won’t matter if the repair is done next week, for whatever happened.
They put me into a loaded 328i wagon with adaptive LED and fixed my car the following Tuesday. Really depends on the people you encounter. Same dealer has some nasty employees. I bought my car 12/06 and there are 3 people still there from that time.
I had the Tundra in for a 4x4 and transmission service at that dealer a few months ago and the Kia in at the dealer for a transmission service a few weeks ago and both were pleasant experiences. No hard times, no BS, no made up issues. Kia dealer did call to ask if I really wanted the CVT fluid changed at 30k miles, because it’s not even close to being due, and I said yes please, and it was done.
Risking much derision by saying this, but I have been pleased with the two nearby VW dealerships. They do not try and sell me anything I do not need and seem technically competent for the few repairs they have done.
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My 335i is a 2007. No BMW dealer has ever recommended any service until 2021. One dealer made up a seemingly useless inspection which was surprising (the car has an inspection in the CBS). When I declined, they reset the reminder anyway. The most I ever paid for service was a battery for $280 in 2011. Then an alignment at $160. Next were 2 coolant exchanges. Nothing else, except oil before I started DIY.
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