Rockauto has always been good to me. It was just a numbers game before something happened to me.
My front driver KYB strut is blown, no biggie. Has lifetime warranty i was going to use Rockauto to get a replacement. My replacement came in today, pretty excited to see the box. I opened it up, see the KYB red/white box. Noticed it had a old fedex clear label on the side without a shipping label. Noticed the box was pretty beaten up and taped together.
Open the box to see a used strut. Normally they are shipped under compression with those thick plastic straps, none to be found. Clearly installation markings. I compressed the strut and it look about 2 minutes to fully return to normal height.
I quickly went on the site and did a warranty exchange. I dont want to chance it. It looked like a return item that should not be sold as NEW. (BTW parts people, where do those go?)
Am i allowed to demand a new replacement? Did they give me a new/ used one because i was doing a warranty replacement? Overall i'm just a little disappointed in rockauto but honestly their prices and shipping times works for me unless its same day type of stuff.
My front driver KYB strut is blown, no biggie. Has lifetime warranty i was going to use Rockauto to get a replacement. My replacement came in today, pretty excited to see the box. I opened it up, see the KYB red/white box. Noticed it had a old fedex clear label on the side without a shipping label. Noticed the box was pretty beaten up and taped together.
Open the box to see a used strut. Normally they are shipped under compression with those thick plastic straps, none to be found. Clearly installation markings. I compressed the strut and it look about 2 minutes to fully return to normal height.
I quickly went on the site and did a warranty exchange. I dont want to chance it. It looked like a return item that should not be sold as NEW. (BTW parts people, where do those go?)
Am i allowed to demand a new replacement? Did they give me a new/ used one because i was doing a warranty replacement? Overall i'm just a little disappointed in rockauto but honestly their prices and shipping times works for me unless its same day type of stuff.